Experienced Customer Service Representative – Veterans Support

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Service Representative on our Veterans Support team, you'll play a vital role in providing front-line operational support to the Veterans Experience Office at the U.S. Department of Veterans Affairs. If you're empathetic, excel at communicating, and are passionate about helping others, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions to federal government clients. We're committed to making a positive impact on the lives of our clients and their customers. Our team is dedicated to delivering exceptional service, and we're always looking for talented individuals who share our passion for excellence.

The Role

As a Customer Service Representative on our Veterans Support team, you'll be responsible for providing front-line operational support to the Veterans Experience Office's premier Contact Center. You'll assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls will come from a wide variety of individuals, including Veterans and their family members and/or representatives.

Key Responsibilities:

* Understand and explain Department of Veterans Affairs (VA) services or procedures

• Ask clarifying questions to identify complex or vague requests for VA services and information
• Accurately record details of calls and other service requests in an expected time frame
• Select appropriate VA services to meet the specific needs of customers
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
• Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks

Qualifications and Requirements:

* Six months of work experience in customer service and call center environment

• Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Ability to work under pressure, including calm and effective dealing with escalating or difficult calls
• Capability to "think on your feet" to offer additional solutions to problems
• Detail-oriented with strong organizational and time-management skills
• Excellent verbal, interpersonal, and written communication skills
• Familiarity with the military and veteran community programs is a plus
• U.S. Military Veteran or Veteran family members receive additional consideration
• Must be a U.S. Citizen or a Green Card Holder
• Proof of eligibility to work in the United States

arenaflex Perks:

* Health and Dental Insurance - Employee Premiums 100% paid by arenaflex!

• Group Life insurance - Employee Premiums 100% paid by arenaflex!
• Short-term Disability - Employee Premiums 100% paid by arenaflex!
• Generous vacation and sick leave
• 11 Paid Federal Holidays
• 401(k)!

Work Environment and Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing ongoing training and development opportunities to help you grow and succeed in your career.

Career Growth Opportunities:

arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training and development opportunities, including:

• Ongoing training and development programs
• Mentorship and coaching
• Opportunities for advancement and career growth

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Please apply through our website by clicking on the link below. Apply Job!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

Accessibility:

arenaflex is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you require an accommodation to apply for this position, please contact us at [insert contact information].

E-Verify:

arenaflex participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Apply for this job