Experienced Customer Service Support Representative – Remote Client Billing
At arenaflex, we're dedicated to improving health and improving lives. Our Revenue Cycle Management Division is seeking a talented Client Customer Service Support Representative to join our team of passionate professionals who share a common goal: delivering exceptional customer experiences. If you're looking for a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!
About arenaflex
arenaflex is a leading healthcare company that's committed to revolutionizing the way healthcare is delivered. Our innovative approach to healthcare has earned us a reputation as a trusted partner in the industry. We're proud to be a part of a team that's making a real difference in people's lives.
Job Description
As a Client Customer Service Support Representative, you'll be an integral part of our Contact Center team for Client AR & Customer Service in RCM. You'll work closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. Your primary responsibility will be to provide product education and handle a wide variety of questions while ensuring a world-class customer experience.
Key Responsibilities:
* Follow approved SOP's to update and provide necessary information to resolve denied claims
- Continuously evaluate current policies and SOP's and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Read and understand explanation of benefits or correspondence
- Document all activity made to a claim
- Communicate via telephone with a physician, insurance company, and patients
- Utilize tools to verify eligibility, claim status, and/or to obtain better billing information
Requirements:
* High School Diploma or equivalent
- REMOTE WORK:
+ Dedicated work from home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus
Technical Requirements:
* Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Why Join arenaflex?
* Work from home opportunity!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Compensation and Benefits:
* Pay Range: The pay range for this position is $15.25 - $21.00.
- Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
Schedule:
* Monday-Thursday 9 AM to 6 PM EST
- Friday 8 AM to 5 PM EST
Application Window:
* The application window closes on 8/3/2024.
Equal Opportunity Employer:
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
Accessibility:
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