Experienced Licensed Customer Success Associate – Blockchain and Financial Services

At arenaflex, we're revolutionizing financial services with our cutting-edge technology platform, poised to deliver and scale new products that enhance efficiency and transparency in the industry. Our platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on our platform. This transformational journey is fueled by a dedicated team at arenaflex, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at arenaflex is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space. arenaflex has been recognized as one of the FastCo Most Innovative Companies and Forbes Top 50 Blockchain Companies, a testament to our commitment to innovation and excellence.

About the Role

We're seeking driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. As a Licensed Customer Success Associate, you will learn all things arenaflex by sitting in the heart of the action: providing product, technical, and educational support to our potential and existing customers. Your effective communication, problem-solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep arenaflex accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.

Key Responsibilities

* Be the first point of contact and advocate for our customers

• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
• Educate customers on arenaflex and our products with knowledge and enthusiasm
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
• Gather key insights and assist in process improvement for arenaflex's products and services and the impact to our customer experience
• Provide technical support and troubleshooting on a variety of potential issues
• Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed
• Participate in new training and licensing programs to expand the team's capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Essential Qualifications

* Bachelor's degree from an accredited university preferred with 1+ years in a customer-facing role

• Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required
• The ability to obtain Missouri MLO licensing within 60 days of hire is required
• Proven background in being a dependable and reliable team player
• Flexibility and adaptability to ongoing refinements in process and structure
• Confident, friendly, and compassionate communication skills
• Successfully complete the required compliance trainings
• A positive and problem-solving approach to customer service
• Ability to instill trust and rapport with customers
• Process-driven organizational skills
• A quick and flexible learning style with the ability to navigate new technology platforms

Preferred Qualifications

* Experience in the financial services industry, particularly in mortgage lending or blockchain technology

• Knowledge of arenaflex's products and services
• Familiarity with regulatory requirements and compliance in the financial services industry
• Experience with customer relationship management (CRM) software and other sales and marketing tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and contribute to a positive and dynamic team culture
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong knowledge of arenaflex's products and services
• Familiarity with regulatory requirements and compliance in the financial services industry
• Experience with customer relationship management (CRM) software and other sales and marketing tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Regular feedback and coaching
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs
• A culture of innovation and experimentation, where employees are encouraged to try new things and take calculated risks

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment, where employees are encouraged to think creatively and take ownership of their work. We're a team of passionate and dedicated professionals, committed to making a positive impact in the financial services industry. Our company culture is built on the following values:

• Innovation: We're committed to innovation and experimentation, and we encourage our employees to think creatively and try new things.
• Collaboration: We believe in the power of collaboration and teamwork, and we work together to achieve our goals.
• Customer focus: We're committed to delivering exceptional customer service and ensuring that our customers are satisfied with our products and services.
• Integrity: We operate with integrity and transparency, and we're committed to doing the right thing, even when it's difficult.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and growth opportunities
• Company quarterly performance-based bonus
• Equity stock options package
• Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents
• Employer-funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In-office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine team swag deliveries!

For CO, NY, CA, and WA residents, the hourly rate is $25.80/hr with up to a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.

How to Apply

If you're a motivated and customer-focused individual who is passionate about innovative blockchain technology and financial services, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job