Experienced Inbound Customer Service Representative (Remote) - arenaflex Listening Center
Join arenaflex, a leading automotive powerhouse, as a Remote Inbound Customer Service Representative and become a vital part of our team that is dedicated to delivering exceptional customer experiences. As a key member of our arenaflex Listening Center, you will play a crucial role in building strong relationships with our customers, resolving their concerns, and providing them with a sense of comfort, information, and understanding.
About arenaflex Listening Center
arenaflex Listening Center is a contact center that operates from 6 AM to 7 PM, Monday to Friday, and 8 AM to 4:00 PM on Saturdays, with Sundays closed. We are committed to providing a fast-paced and dynamic work environment that is free from boredom and monotony. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals who share our enthusiasm and dedication.
Upcoming Potential Start Dates
We have three upcoming potential start dates for this role:
- May 20, 2024
- June 10, 2024
- July 8, 2024
Preferred Shifts
We prefer candidates who are available to work the following shifts:
- 9:30 AM - 6:00 PM Mountain Time
- 10:00 AM - 6:30 PM Mountain Time
- 10:30 AM - 7:00 PM Mountain Time
Key Responsibilities
As an Inbound Customer Service Representative at arenaflex Listening Center, your key responsibilities will include:
- Answering inbound customer calls promptly and professionally
- Determining customer concerns and scheduling necessary appointments
- Communicating with customers in a way that leaves them feeling comfortable, informed, and heard
- Documenting and updating customer records
- Establishing and maintaining great customer relationships
- Being a team player and upholding arenaflex's standards of professionalism and integrity
- All calls are recorded and monitored for quality services
The Location
This is a US-Remote position, and we can employ in states where arenaflex, LLC is registered. Currently, we are only accepting applications for remote work in the following states:
- Utah
- Nevada
- Iowa
- Texas
- Wyoming
- Arizona
Please note that this list is continuously evolving and being updated, so please check back with us at a future date if the state you live in is not listed.
Network Requirements
To ensure a seamless and high-quality experience, we require the following network specifications:
- Hardwired Internet (Ethernet cable connection)
- 50 Mbps download speed minimum
- 20 Mbps upload speed minimum
- 40 ms latency maximum
Equipment Requirements
As a Remote Inbound Customer Service Representative, you will need to provide your own equipment, which must meet the following specifications:
- Windows PC desktop or laptop with Intel i5 processor (2430M at 2.40GHz or processor equivalent or better)
- 8 GB of RAM available
- Working webcam
- Anti-Virus protection software (Windows Defender is acceptable as long as it is kept updated)
- USB wired headset with microphone
- Dual computer monitors
- Smartphone (any manufacturer)
- Apple computers are not compatible/accepted
Qualifications
To be successful in this role, you must meet the following qualifications:
- Meet network and equipment requirements
- Positive, energetic, enthusiastic, and service-oriented
- Proficient computer skills, capability to manage multiple systems, and able to type 30+ wpm
- Excellent problem-solving and communication skills (written and verbal)
- Previous customer service or call center experience is a plus
- Must have a designated work space that is free of distraction with little to no background noise
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish is a plus!
Benefits
As a Remote Inbound Customer Service Representative at arenaflex Listening Center, you will enjoy the following benefits:
- Fast-paced work environment with little to no boring dead time while taking calls
- Earn a college degree, no cost to you! Powered by Degrees@Work
- Paid training - we care about your success
- Real career growth at a nationwide automotive powerhouse
- Paid Time Off
- Set schedules provided during the end of training
- Every other weekend off (Saturday and Sunday)
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401k with Company match
- Optional Year-end bonus program
- Employee discounts on Parts and Service!
- Great people with a great culture
Job Type
This is a Remote Full-Time (35-40 hour work week) position.
Pay
Starting at $15.00 per hour.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace.
Apply Now
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our arenaflex team. Apply Job! Apply for this job