Experienced Customer Service Representative - Remote Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees, customers, and community. As an Experienced Customer Service Representative, you will be the face of arenaflex, interacting with customers, resolving issues, and providing timely and precise communication.

About arenaflex

arenaflex is a leading manufacturer and seller of high-quality gloves and suspenders. Our company is built on a strong foundation of integrity, innovation, and customer satisfaction. We pride ourselves on treating our employees, manufacturers, and customers as our extended family, standing behind them 100%. Our commitment to delivering exceptional value to our customers is evident in our products and services. We strive to maintain a work-hard, play-hard attitude, challenging ourselves to be creative and resourceful while improving our processes and services.

Job Summary

The Experienced Customer Service Representative will interact with customers by phone, email, or online chat to provide an outstanding experience. This role requires excellent communication skills, attention to detail, and the ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders. As a key member of our customer service team, you will be responsible for collecting and entering orders, managing sales orders, and maintaining customer records in CRM and other business systems.

Key Responsibilities

* Interact with customers by phone, email, or online chat to provide timely and precise communication, ensuring a positive experience

• Collect and enter orders for arenaflex products
• Field customer questions and concerns, ensuring appropriate actions are taken to develop resolutions
• Manage flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience Level

* 2 years

Shift

* Day shift

Weekly Day Range

* Monday to Friday

Work Setting

* Office

• Remote

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

* Remote

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job