Experienced Member Services Representative - Payments and Digital Strategy Team

Join arenaflex, a leading airline and travel company, and embark on a new journey as a Member Services Representative on our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and contributing to the growth and success of arenaflex.

About arenaflex

arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is welcoming, supportive, and empowering for all employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, while helping employees reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Why You'll Love This Job

As a Member Services Representative on our Payments and Digital Strategy team, you will have the opportunity to work on a variety of exciting projects, including:

• Processing financial transactions, such as check processing, direct deposits, and wire transfers
• Coordinating with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with regulations
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working with customers to resolve issues and provide exceptional customer service
• Staying up-to-date with industry developments and regulatory changes to ensure compliance and best practices

What You'll Do

As a Member Services Representative, your key responsibilities will include:

• Completing data access and balancing tasks
• Coordinating go-back objects with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

To be successful in this role, you will need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance

What You'll Get

As a Member Services Representative on our Payments and Digital Strategy team, you will enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at arenaflex

From the team of people we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, while helping employees reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Apply for This Job Now

If you're a motivated and detail-oriented individual with a passion for customer service and financial transactions, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a new journey as a Member Services Representative on our Payments and Digital Strategy team. Apply for this job