Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network
At arenaflex, we're revolutionizing the way people, businesses, and things connect with each other. As a Customer Sales and Service Representative, you'll be at the forefront of this transformation, delivering exceptional customer experiences that exceed expectations. If you're fueled by purpose, powered by persistence, and passionate about technology, we invite you to explore a career with us.
About arenaflex
arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes, anticipating, leading, and believing that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward.
Your Role
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll:
- Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
- Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
- Identify customer needs and proactively offer our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Respond to requests from customers about arenaflex products and services.
- Verify service order accuracy and completeness and make corrections/changes, as needed.
- Negotiate the collection of overdue bills.
- Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Manage various systems and work tools while engaging on the phone with customers.
What We're Looking For
You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment.
- Proven track record of meeting or exceeding sales goals.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Familiarity with arenaflex's products and services.
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Compensation and Benefits
We offer competitive pay and benefits, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Equal Employment Opportunity
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job