Customer Service Representative – Digital Concierge Associate, Remote Opportunity
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights to direct employees to higher quality and lower cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're seeking a talented Customer Service Representative to join our member services team and digitally engage with members to find the right healthcare for their needs.
About arenaflex
arenaflex is a rapidly evolving startup that's changing the face of healthcare. Our mission is to improve the healthcare system by providing a platform that empowers employers to make informed decisions about their healthcare benefits. We're committed to delivering exceptional service to our members, and we're looking for a dedicated and passionate individual to join our team as a Digital Concierge Associate.
Job Summary
As a Digital Concierge Associate, you'll be the voice of arenaflex, providing exceptional service to our members via phone, chat, and email. You'll become an expert on our product, operations, and the needs of our members, and will play a critical role in helping us grow and improve our services. This is a full-time, remote opportunity with a target start date of August 25th.
Responsibilities
* Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Following best practices for handling member inquiries; suggesting improvements as needed
- Maintaining a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite
- Relaying member feedback to product and operations teams to improve arenaflex's solution
- Triaging and escalating complex and urgent member care needs
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
Ideal Candidate
* A bachelor's degree
- A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
What We Offer
* Competitive hourly rate: $19-22/hour (non-negotiable)
- Eligibility to participate in our equity incentive and competitive benefits plans
- Opportunity to grow and develop your skills in a rapidly evolving startup environment
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Flexible remote work arrangement with a target start date of August 25th
Work Environment and Company Culture
At arenaflex, we value diversity, equity, and inclusion in the workplace. We're committed to creating a culture that's inclusive, supportive, and empowering for all employees. Our team is passionate about improving the healthcare system, and we're looking for individuals who share our vision and values.
Benefits and Perks
* Competitive compensation package
- Eligibility to participate in our equity incentive plan
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Flexible remote work arrangement
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply
If you're a motivated and passionate individual who is committed to delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters
arenaflex does not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job