Experienced Customer Solutions Architect – Enterprise Microsoft 365 Deployment and Adoption Expert
At arenaflex, we're on a mission to empower every person and every organization on the planet to achieve more. As a Customer Solutions Architect, you'll play a critical role in helping our enterprise customers transform their business and IT environments through the enablement and usage of Microsoft 365. If you're passionate about delivering exceptional customer experiences, staying up-to-date with the latest Microsoft 365 technologies, and driving business growth, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that help organizations achieve their full potential. Our team of experts is dedicated to delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in terms of technology and innovation. We're committed to creating a culture of inclusion, respect, and accountability, where everyone can thrive and achieve their goals.
The Role
As a Customer Solutions Architect, you'll be responsible for engaging and developing relationships with select arenaflex enterprise customers to ensure they get the full value of their Microsoft 365 investment. You'll serve as a trusted technical advisor, providing technical deployment guidance and best practices, designing deployment and upgrade plans, and overcoming hesitancy to gain commitment from the customer to move forward with those plans. You'll also ensure that arenaflex scale resources and partners deliver the plan with the customer and resolve any escalations or delays.
Key Responsibilities
* Engage and develop relationships with select arenaflex enterprise customers to ensure they get the full value of their Microsoft 365 investment
- Provide technical deployment guidance and best practices, design deployment and upgrade plans, and overcome hesitancy to gain commitment from the customer to move forward with those plans
- Ensure arenaflex scale resources and partners deliver the plan with the customer and resolve any escalations or delays
- Serve as the chief deployment coordinator, demonstrating both technical and project governance capabilities
- Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment
- Engage with customer business and technical leaders
- Coordinate with the customer account teams and partners
- Deliver briefings on relevant technical solutions and strategies
Embodying our Culture & Values
At arenaflex, we're committed to creating a culture of inclusion, respect, and accountability, where everyone can thrive and achieve their goals. We believe in:
- Empowering every person and every organization on the planet to achieve more
- Innovating to empower others
- Collaborating to realize our shared goals
- Embracing a growth mindset
- Valuing respect, integrity, and accountability
Qualifications
To be successful in this role, you'll need:
- A Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 2+ years experience in technical program/product management, coding, software development/delivery work
- OR equivalent experience
- 1+ year of technical knowledge of the Microsoft 365 suite (Intermediate level across suite, proficient level on at least one workload (e.g., management or security)
- 1+ year of experience explaining technical scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365
- 1+ year of experience with Microsoft 365 planning and deployment with enterprise customers
Other Requirements
* Ability to meet arenaflex, customer, and/or government security screening requirements, including: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter + Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
Preferred Qualifications
* 5+ years experience in technical program/product management, coding, software development/delivery work
- 3+ years technical consulting, IT administration, support, project management, customer success management, or related work
- Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Proficient customer communication skills and ability to collaborate within and outside of arenaflex
- Ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies
- Proven track record delivering on team revenue or usage targets
- Ability to travel up to 25%
- 1+ year of customer-facing experience
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- A base salary range of USD $98,300 - $193,200 per year, with a different range applicable to specific work locations
- Benefits and other compensation, including health insurance, retirement savings, and paid time off
- Opportunities for career growth and professional development
How to Apply
If you're passionate about delivering exceptional customer experiences, staying up-to-date with the latest Microsoft 365 technologies, and driving business growth, we want to hear from you. Apply now to join our team of experts and help us empower every person and every organization on the planet to achieve more. Apply Job! Apply for this job