Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it. As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're committed to providing exceptional customer experiences, and we're looking for talented, dedicated individuals who possess a passion for delivering best-in-class service and making a difference in the lives of our members.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, dedicated to serving the needs of our members and communities. We're a team of passionate professionals who are committed to making a positive impact in the lives of those we serve. Our mission is to provide innovative solutions, exceptional customer experiences, and a supportive work environment that fosters growth and development.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the primary customer interface for inquiries, handling incoming phone calls and providing expert guidance to navigate the complex world of insurance. You'll be responsible for researching customer information, resolving customer issues, and elevating sensitive requests when necessary. You'll also be accountable for staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability.

Key Responsibilities

* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail

• Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevates sensitive customer requests when necessary
• Complies with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)

• Availability for training 12-14 weeks in length
• Reliable internet service provider and dedicated, distraction-free workplace
• Ability to work any 8.5-hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday

Preferred Qualifications

* Basic medical/dental terminology and contract interpretation is a plus

• Experience in a similar customer service role, preferably in the health insurance industry

What We Offer

* Competitive salary: $39,520 annually

• Comprehensive benefits package, including health benefits effective the 1st of the month following start date
• Opportunities for career growth and development
• Supportive work environment that fosters collaboration and teamwork
• Flexible work schedule, with the option to work from home
• Ongoing training and professional development opportunities

Training and Development

* 9-12 weeks of live virtual training: 8:00am-4:30pm (Central Time Zone) Monday to Friday

• Interactive training sessions, utilizing camera and audio for training purposes
• Opportunities for ongoing training and professional development throughout your career at arenaflex

Work Environment and Culture

* arenaflex is an equal opportunity employer, committed to diversity and inclusion

• We believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members
• Our team is passionate about making a positive impact in the lives of those we serve, and we're looking for like-minded individuals to join us

How to Apply

If you're a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/Careers to learn more about our company culture and values. We look forward to reviewing your application!

Application Details

* Location: Work from home anywhere in the State of Nebraska or local Omaha metro area

• Salary: $39,520 annually + comprehensive benefits package
• Status: Full-Time (40 hours per week)
• Training Schedule: 9-12 weeks of live virtual training: 8:00am-4:30pm (Central Time Zone) Monday to Friday
• Work Schedule: After training, must be able to work any 8.5-hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday

Anticipated Class Start Dates

* August 2024

• September 2024

Note

* Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application. Apply for this job