Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex
Join arenaflex, a leading entertainment and media company, as an External Support Engineer and become the bridge between content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving issues with tools and workflows. If you have a passion for technology, excellent communication skills, and a positive attitude, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global entertainment and media company that produces and distributes a wide range of original content, including movies, TV shows, and documentaries. Our mission is to provide high-quality entertainment to our customers worldwide, and we are committed to innovation, creativity, and excellence in everything we do. As a company, we value diversity, inclusion, and collaboration, and we strive to create a work environment that is supportive, dynamic, and fun.
Job Summary
As an External Support Engineer at arenaflex, you will be responsible for providing technical support to content creation teams, creating reference materials, and solving issues with tools and workflows. You will be the first point of contact for content teams when they encounter issues with tools, and you will work closely with the tools engineering team to resolve these issues. You will also have the opportunity to partner with other engineers to develop tools and processes that improve efficiency and quality.
Key Responsibilities
* Provide technical support to content creation teams in regards to the use of content tools
* Create reference materials and provide training to get external teams up to speed with the toolset
* Solve and debug possible issues with tools and workflows to quickly resolve issues for users
* Escalate more complex or problematic issues to the tools development team, and work with production to track these issues in JIRA
* Advocate for tools, workflow improvements, and suggestions from external teams
* Partner with other engineers to develop tools and processes that improve efficiency and quality
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplify reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* Unity 3D game and tool development experience
Education and Experience
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* 5 years' experience in delivering production-level code in a professional environment
Work Environment and Company Culture
As an External Support Engineer at arenaflex, you will be part of a dynamic and collaborative team that values innovation, creativity, and excellence. You will have the opportunity to work with a wide range of technologies and tools, and you will be encouraged to share your ideas and suggestions for improving our processes and tools. Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees, and we offer a range of opportunities for career advancement and professional growth. As an External Support Engineer, you will have the opportunity to work with a wide range of technologies and tools, and you will be encouraged to share your ideas and suggestions for improving our processes and tools. We also offer a range of training and development programs to help you develop your skills and knowledge.
Compensation and Benefits
arenaflex offers a competitive salary range of $150,000 to $325,000, depending on your specific job family, background, skills, and experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
How to Apply
If you are a motivated and talented individual who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!