Experienced Customer Care Representative – Commercial Banking Operations

At arenaflex, we are looking for talented individuals who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better arenaflex. It all begins with outstanding talent. It all begins with you.

About this role:

arenaflex is seeking a Customer Service Representative in the Equipment Finance department as part of Commercial Banking Operations. Learn more about the career areas and lines of business at arenaflex.com. This position is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services, and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

* Support financial products and services

• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
• Perform moderately complex customer support tasks
• Receive direction from customer service supervisor and escalate non-routine questions
• Interact with customer service team on complex customer issues
• Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers
• Manage risk by following all policies and procedures and staying abreast of changes

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner

• Provide exceptional customer service through various channels, including phone, email, and chat
• Collaborate with internal teams to resolve complex customer issues
• Develop and implement process improvements to enhance customer experience
• Stay up-to-date on product knowledge and industry trends to provide informed solutions to customers
• Participate in training and development programs to enhance skills and knowledge

Essential Qualifications:

* 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
• Ability to interact effectively with internal and external partners and clients/customers
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage
• Strong attention to detail and accuracy skills
• Ability to quickly learn business operations and processes
• Experience delivering results in a fast-paced, deadline-driven environment
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Preferred Qualifications:

* Financial services experience and/or contact center experience

• Experience delivering results in a fast-paced, deadline-driven environment
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and accuracy skills
• Ability to navigate multiple computer systems and applications
• Strong customer service focus with the ability to actively listen and provide solutions
• Ability to work effectively in a team environment
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Access to industry-leading tools and technologies
• Recognition and rewards for outstanding performance

Work Environment and Company Culture:

* arenaflex is committed to creating a diverse and inclusive work environment

• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Access to industry-leading tools and technologies

Compensation, Perks, and Benefits:

* Competitive salary range: $18.00 to $25.14 per hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to learn more about our company culture and values. Apply now and join our team of dedicated professionals who are committed to making a difference in the lives of our customers. Apply Job! Apply for this job