Experienced Customer Support Representative – Freshers Jobs at arenaflex

Job Summary:

Join arenaflex, the fastest-growing e-commerce retail business in the market today, as a Full-Time Customer Support Representative in our Veterinary Assistance team located in Louisville, KY. As a key member of our team, you will be responsible for delivering exceptional customer service, handling prescription approvals for veterinary medication, and working closely with our pet-parent clients and colleagues to provide a remarkable customer experience. If you're passionate about providing top-notch support and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading online pharmacy retail business that is committed to providing a safe, healthy, and inclusive work environment for all our employees. We offer a range of benefits and perks that make us an attractive employer of choice, including competitive starting wages, opportunities for career growth and development, and a comprehensive benefits package.

Why You'll Love Working at arenaflex:

At arenaflex, we prioritize the well-being, safety, and culture of our employees and our customers. We offer a range of benefits that make us an attractive employer of choice, including:

• Competitive starting wages
• Opportunities for wage increments starting after 3 months of service
• Environment-controlled climate
• Employee 20% discount program at arenaflex for all your pet needs
• 401(k) with company matching
• Group building events and company-supported lunch gatherings
• Professional development and advancement opportunities
• Health insurance qualification on the first of the month
• Financed child, adult, and pet backup care through Care.com
• Discounts on various items through the LifeMart discount stage

What You'll Do:

As a Customer Support Representative at arenaflex, you will be responsible for:

• Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
• Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as necessary to resolve issues
• Completing data entry of solutions into arenaflex healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention, patience, compassion, and thoughtfulness to clients and partners alike
• Working with a willingness to learn and grow, and being open to feedback and development opportunities
• Communicating with veterinary facilities via telephone (and occasionally other stations) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
• Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts

What You'll Need:

To be successful in this role, you will need to:

• Exhibit excellent communication skills (written, verbal, and listening)
• Be able to perform multiple tasks (e.g., chatting on the phone while exploring on the computer and taking notes)
• Work with ownership, be a self-starter, and stand out enough to be noticed to detail
• Have experience with Microsoft Office
• Have a high school diploma or equivalent
• Be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
• Possess decisive reasoning abilities
• Have demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
• Be able to adapt to change as per the business needs of the organization
• Be flexible with your schedule and willing to stay at work longer than required depending on the situation by the specialty unit
• Be able to maintain confidentiality and secure sensitive data
• Pass a personal background check
• Be punctual and committed to being your best

What We Offer:

At arenaflex, we offer a range of benefits and perks that make us an attractive employer of choice. Some of the benefits we offer include:

• Competitive starting wages
• Opportunities for career growth and development
• Comprehensive benefits package
• Employee discount program
• 401(k) with company matching
• Group building events and company-supported lunch gatherings
• Professional development and advancement opportunities
• Health insurance qualification on the first of the month
• Financed child, adult, and pet backup care through Care.com
• Discounts on various items through the LifeMart discount stage

How to Apply:

If you're passionate about providing top-notch customer support and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job