Experienced Customer Service Associate – Remote Per Diem Opportunity at arenaflex

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our members' expectations. As a leading healthcare organization, we strive to provide innovative solutions that promote health, wellness, and quality care. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking a highly skilled and compassionate Customer Service Associate to join our remote per diem team. About arenaflex arenaflex is a dynamic and forward-thinking organization that is dedicated to providing high-quality healthcare services to our members. With a strong commitment to excellence, we strive to create a work environment that is collaborative, inclusive, and supportive. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented and motivated individual to join our remote per diem team. Primary Accountabilities As a Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer experiences while working in a fast-paced and dynamic environment. Your primary accountabilities will include:

Quality/No Harm

* Properly identifying and elevating concerns that affect customers or the Health Plans' ability to serve them. * Providing accurate and professional service to Customers, adhering to department policies. * Attending and participating in staff training sessions, surveys, and department meetings. * Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines. * Contributing towards meeting departmental performance goals (average speed of answer, service level, abandonment rate).

Customer Experience

* Responding to customer inquiries by researching, understanding, and documenting plan information related to: + Covered benefits and exclusions, including prescription drug coverage + Eligibility, enrollment, and disenrollment + Participating providers + Claims payments and processes + Authorization processes + Premium billing + Plan guidelines * Assisting Health First Health Plans customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional. * Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure. * Providing assistance with customer service walk-in members in a timely and efficient manner.

Stewardship

* Meeting individual Call Center performance standards as determined by management. * Properly identifying and elevating concerns affecting customers or Health Plans' ability to serve them. * Participating in special projects as requested or approved by management. Qualifications To be successful in this role, you will need to possess the following qualifications:

Qualifications Required

* The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. Some college preferred. * One year related work experience in a call center or customer service environment interacting with customers. * Must be able to work the designated shift and overtime as needed. * Must be able to talk and type at the same time and communicate effectively while multitasking. * Must be able to navigate through multiple screens and computer applications while reviewing benefit information. * Ability to accurately type 45 words per minute while speaking with a customer on the phone. * Intermediate to Advanced computer skills, including Microsoft Applications. * Bi-lingual Candidates must be able to speak, read, write & comprehend in Spanish and English. * Certification required by passing, Bi-lingual/Medical Interpretation test, provided by ATLA at Health First CFL.

Preferred Qualifications

* Previous experience in a healthcare or insurance environment. * Strong knowledge of customer care processes and techniques. * Excellent verbal, interpersonal, and written communication skills. * Superior customer service telephone skills, including active listening and questioning skills. * Basic math, analytical, and problem-solving skills. * Ability to think critically to define issues, identify risks, and propose outcomes. * Maintaining a high level of motivation, initiative, and accountability. * Organization, prioritization, and time management. * Ability to interact professionally and work effectively as a team with all levels of employees and management. * Handling multiple tasks, often within limited time frames. * Excellent attendance is required and ability to work a flexible schedule. Physical and Mental Demands As a Customer Service Associate at arenaflex, you will be required to: * Ability to sit and view a computer screen for several hours at a time. * Work effectively in a fast-paced and often stressful environment. * Maintain a high level of motivation, initiative, and accountability. * Organization, prioritization, and time management. * Ability to interact professionally and work effectively as a team with all levels of employees and management. * Handling multiple tasks, often within limited time frames. Compensation and Benefits arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and remote work options How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Contact Us If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job