Experienced Customer Relations Call Center Agent – Work from Home Opportunity at arenaflex

Join the arenaflex Team and Make a Difference in Healthcare

At arenaflex, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals to join our team as Customer Relations Call Center Agents. As a Customer Relations Call Center Agent, you'll play a vital role in supporting our retail pharmacy stores by providing exceptional customer service to our valued pharmacy customers.

About arenaflex

arenaflex is a leading healthcare company that's dedicated to making healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional services. We're a company that puts our heart into caring for our colleagues and our communities, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking experienced Customer Relations Call Center Agents to join our team on a full-time basis. As a Customer Relations Call Center Agent, you'll be responsible for responding to customer calls, emails, and letters in a manner that reflects our company's purpose and values. You'll serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers. This is a work-from-home opportunity, and you'll have the flexibility to work between the hours of 9am and 8pm, Eastern Standard Time.

Responsibilities

* Respond to customer calls, emails, and letters in a manner that reflects our company's purpose and values

• Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers
• Provide exceptional customer service, resolving customer concerns in a timely and proficient manner
• Collaborate with field management, category managers, and other departments to resolve customer concerns
• Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
• Utilize strong PC skills, including the ability to toggle from different applications, and Microsoft (MS) Windows-based applications and MS Office proficiency

Requirements

* Minimum of 1 consecutive year experience in customer service

• Excellent communication, organization, and follow-up skills
• Ability to articulate program details to customers over the telephone and in writing
• Strong PC skills, including the ability to toggle from different applications, and Microsoft (MS) Windows-based applications and MS Office proficiency
• Flexibility in work schedule and ability to complete paid company training program
• Verifiable High School diploma, GED, or equivalent experience

Preferred Qualifications

* Bilingual in Spanish

• Prior inbound Call Center experience
• Previous experience working from home
• Prior retail experience or Pharmacy experience

Work Schedule

* Must be available and flexible to work between the hours of 9am and 8pm, Eastern Standard Time

• Must be available to work both Saturday and Sunday
• This is a full-time role, and days off may not be consecutive

Compensation and Benefits

* Starting pay rate: $17.00 per hour

• Pay range: $17.00 - $32.74
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year

Why Join arenaflex?

* We're a company that puts our heart into caring for our colleagues and our communities

• We offer a full range of medical, dental, and vision benefits
• We're committed to delivering enhanced human-centric healthcare for a rapidly changing world
• We're a company that values diversity, equity, and inclusion, and we're an equal opportunity and affirmative action employer

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply for this job