Medical Billing Customer Experience Team Lead | Cloud Campus (work from home)

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering exceptional experiences that drive meaningful and sustainable growth. With a team of over 410,000 passionate and inspired individuals speaking more than 300 languages, we're proud to be a force for good in supporting our communities, clients, and the environment.

Why Join arenaflex?

As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include:

• Paid Training to help you develop new skills and expertise
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax, recharge, and pursue your passions
• Employee wellness and engagement programs to support your physical and mental well-being

Job Summary

We're seeking a highly skilled and experienced Medical Billing Customer Experience Team Lead to join our Cloud Campus team. As a key member of our medical billing department, you'll be responsible for providing exceptional support to our clients and patients, ensuring seamless interactions and timely resolution of issues. Your expertise in denial management, pre-reg, auth, and patient financial contact center functions will be instrumental in driving business growth and customer satisfaction.

Responsibilities

As a Medical Billing Customer Experience Team Lead, your key responsibilities will include:

• Providing superior service and attention to detail in Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions
• Supporting the execution and achievement of functional areas and company goals, ensuring better care for our patients and front-line staff
• Collaborating with internal departments to resolve issues related to all tasks and assignments, promoting a culture of transparency and open communication
• Serving as a primary point of contact for internal and external customer inquiries, including contacting insurance companies and addressing patient inquiries
• Utilizing software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting
• Organizing and executing tasks and activities with urgency and in accordance with managers' delegated assignments
• Resolving issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns
• Delivering excellent customer service to patients and insurance representatives

Qualifications

To be successful in this role, you'll need:

• A minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process, with EPIC experience preferred
• Proficiency in EPIC software and Denial Management, Pre-Reg, Auth, and PFCC
• A strong understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement
• Knowledge of how Government/Commercial payers reimburse
• Excellent oral and written communication skills
• The ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.)
• The ability to work independently to effectively and efficiently perform assigned duties
• A high level of ethics, courtesy, and professionalism
• The ability to multi-task, establish, and meet deadlines
• Typing/data entry skills at a minimum of 40 wpm

Why arenaflex?

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our arenaflex family. Apply Job! Apply for this job