Experienced External Support Engineer – Content Tools and Workflow Expert at arenaflex

Join arenaflex, a leading innovator in the entertainment industry, as we continue to push the boundaries of what's possible in content creation and delivery. As an External Support Engineer, you will play a critical role in bridging the gap between our internal development team and external content creation teams, ensuring seamless collaboration and efficient use of our tools and workflows.

About arenaflex

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to content creation, distribution, and consumption. With a rich history of disrupting traditional norms, arenaflex has established itself as a pioneer in the field, consistently pushing the boundaries of what's possible. Our commitment to innovation, creativity, and excellence has earned us a reputation as a trusted partner for content creators, producers, and distributors worldwide.

Job Summary

We are seeking an experienced External Support Engineer to join our team, responsible for providing technical support to external content creation teams, creating reference materials, and training external teams on our toolset. As a key member of our support team, you will be the first point of contact for content teams experiencing issues with our tools and workflows, filtering issues and feedback to our tools engineering team. Your expertise will be invaluable in driving tool and workflow improvements, ensuring our content creation teams have the resources they need to succeed.

Essential Functions/Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues

• Create reference materials and provide training to get external teams up to speed with the toolset, ensuring seamless adoption and efficient use
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, escalating more complex or problematic issues to the tool development team
• Advocate for tools, workflow improvements, and suggestions from external teams, driving innovation and efficiency
• Partner with other engineers to develop tools and processes that improve efficiency and quality, ensuring our content creation teams have the resources they need to succeed
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, fostering collaboration and innovation
• Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for our team and external partners

Skills and Abilities

* Ability to read and understand C# code, with experience in Unity 3D game and tool development

• Excellent written and verbal communication skills, including working with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously
• Self-motivating, with a strong work ethic and commitment to delivering high-quality results

Education and Experience

* Bachelor's degree in Computer Science or related field, or equivalent work experience

• Experience supporting a live service or tool environment, with a strong understanding of software development lifecycle
• Unity 3D game and tool development experience, with a strong understanding of game development principles and best practices
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies
• iOS and Android mobile development experience, with a strong understanding of mobile app development principles and best practices
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of success

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. As a remote worker, you will be expected to work independently, with minimal supervision, and be self-motivated to deliver high-quality results.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the entertainment industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job