Experienced Customer Care Specialist I - Account Services

Join the arenaflex family of businesses and embark on a rewarding career as a Customer Care Specialist I - Account Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing personalized solutions to our valued customers. If you're a people person with a passion for problem-solving and a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to connecting people and empowering businesses to thrive. With a rich history dating back to 1898, we've built a reputation for excellence, innovation, and a commitment to our values. Our primary divisions - arenaflex Communications and arenaflex Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

What You'll Do

As a Customer Care Specialist I - Account Services, you will be the face of arenaflex, responsible for delivering exceptional customer experiences that exceed expectations. Your key responsibilities will include:

• Assessing customers' needs, suggesting products and services that meet their home and business needs
• Adjusting billing, negotiating claims, and arranging product substitutions/returns
• Managing customer concerns while meeting goals in Serving, Solving, and Selling
• Remaining current on arenaflex Business products and services
• Owning the customer experience
• Providing support to internal sales reps

What's In It For You?

* Competitive pay and generous incentives, plus other compensation perks you've come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more)

• A work environment that values diversity, equity, and inclusion, where you can do you and feel supported by colleagues who are empathic and "get you"
• Boundless career opportunities across a cool mix of up-and-coming industries, from smart home automation and greener modes of transportation to sustainable farming and clean energy
• A culture that rewards good work and recognizes your contributions, with opportunities for growth and impact

Who You Are

You're a team player who is at ease engaging with customers, capable of filling them with confidence in arenaflex. You like a little support and structure, but you also love being able to solve challenges creatively without losing your Zen-like centeredness. You're a problem-slayer with excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem-solving. You're also a strong communicator with good teamwork and analytical skills.

Qualifications

* Minimum: + High school diploma, GED, or relevant work experience + 6 months experience using a computer and navigating multiple screens + 1 or more years customer service experience + Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem-solving + Ability to learn and apply new procedures + Good teamwork and communication skills + Solid analytical skills to determine the best course of action to resolve issues + Must be able to work in a highly structured call center environment + Enthusiastic and personable

• Preferred:

+ 1+ years experience working in a position that requires meeting sales goals + 1-2 years experience in a customer service role, not specific to just Call Centers + Strong aptitude for helping customers and a customer experience focus + Ability to adapt to constant change

Work Environment and Company Culture

arenaflex is committed to creating a work environment that values diversity, equity, and inclusion. We strive to create an environment where you can do you and feel supported by colleagues who are empathic and "get you." Our culture rewards good work and recognizes your contributions, with opportunities for growth and impact.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now and join the arenaflex family of businesses on a rewarding career journey. Apply Job!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations

arenaflex accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, arenaflex employees, arenaflex hiring manager, or send to any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes. Apply for this job