Experienced Customer Support Representative – Remote Fulfillment Center Operations

At arenaflex, we're committed to making a positive impact on people's lives through better health and wellbeing. As a leading healthcare, pharmacy, and retail organization, we're seeking an experienced Customer Support Representative to join our remote team. In this role, you'll play a vital part in delivering exceptional customer experiences, ensuring seamless order fulfillment, and contributing to the success of our operations.

About arenaflex

arenaflex is a global leader in healthcare, pharmacy, and retail, with a legacy of putting communities at the heart of everything we do. Our mission is to make more joyful lives through better health, and we're proud to serve over 10 million customers every day across the United States, Puerto Rico, and the U.S. Virgin Islands. With a strong commitment to diversity, equity, and inclusion, we're an equal opportunity employer and welcome applications from all qualified candidates.

Job Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Providing exceptional customer service to external customers, responding to high-volume inquiries, and resolving issues in a timely and professional manner
• Working under direct supervision, adhering to established guidelines, and performing tasks in accordance with arenaflex's policies and procedures
• Utilizing pharmacy systems to retrieve patient and medication information, and processing new patient enrollments using Walgreens' remedy information passage strategies and rules
• Handling patient medication requests within HIPAA guidelines, entering refill orders, and investigating missing medication data
• Operating automated equipment to pre-sort and package medications, and maintaining a clean and organized workspace
• Counting and filling medications, labeling, packaging, and shipping, while ensuring quality control and accuracy
• Resolving external issues by investigating, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements
• Providing support to pharmacists, both in-store and remotely, and escalating issues to senior-level staff as necessary
• Obtaining a dynamic pharmacy technician certification or registration within the first 90 days and maintaining a valid pharmacy technician certification or registration

Work Environment and Culture

As a remote Customer Support Representative, you'll enjoy the flexibility of working from home while being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment, where you'll have opportunities to grow and develop your skills. Our culture values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.

Essential Qualifications

* High school diploma or equivalent

• Basic computer skills, including starting and closing a computer, using a mouse, starting and closing programs, switching between programs, saving files, printing documents, and accessing online information
• Basic web browser skills, including opening a browser, typing URLs, using a search engine, bookmarking a website, navigating using back or forward buttons, and completing online forms
• Transitional-level keyboarding skills, including typing at least 25 words per minute, typing by memory, and organizing reports
• Ability to perform tasks that include pushing, pulling, grasping, and lifting, despite reasonable accommodations
• Ability to carry up to 50 pounds, despite reasonable accommodations
• Willingness to work an adaptable shift
• Age 18 or older

Preferred Qualifications

* At least one year of pharmacy technician experience in a retail, fulfillment, or call center environment

• Experience providing customer support to internal and external customers, including meeting quality and efficiency standards for services
• Required certification or registration as a pharmacy technician by the state Board of Pharmacy or a nationally recognized certification organization
• Middle to advanced-level keyboarding skills, including typing at least 35 words per minute, typing by memory, and organizing reports

Compensation and Benefits

arenaflex offers a competitive salary range of $35-$45 per year, plus benefits and rewards based on experience, status, geographic location, and other factors allowed by law. To review benefits, please visit [jobs.arenaflex.com/benefits](http://jobs.arenaflex.com/benefits).

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to the success of our operations, we encourage you to apply for this exciting opportunity. Please visit [remotejobs.trendingnewsgo.com/register-candidate](http://remotejobs.trendingnewsgo.com/register-candidate) to submit your application. Apply for this job