Experienced Customer Service Representative – Operations Payments

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative in our Operations Payments team, you'll play a vital role in providing top-notch support to our customers, resolving complex issues, and driving process improvements. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading financial services company that has been a trusted partner to our customers for over a century. With a diverse range of banking, investment, and mortgage products and services, we're committed to helping our customers achieve their financial goals. Our company culture is built on a foundation of integrity, teamwork, and innovation, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering.

Key Responsibilities

As a Customer Service Representative in our Operations Payments team, you'll be responsible for:

• Providing exceptional customer service to our customers, resolving complex issues, and escalating concerns to senior representatives or managers as needed
• Supporting less experienced representatives, providing guidance and direction to ensure they meet productivity and performance goals
• Collaborating with internal teams to resolve customer issues, improve processes, and implement new procedures
• Analyzing customer data, identifying trends, and recommending process improvements to enhance customer satisfaction and experience
• Communicating effectively with customers, colleagues, and management to ensure seamless issue resolution and process implementation
• Staying up-to-date with industry trends, regulatory requirements, and arenaflex policies and procedures to ensure compliance and excellence in customer service

Essential Qualifications

To be successful in this role, you'll need:

• 4 years of customer service, financial services, or contact center experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these
• Excellent verbal, written, and interpersonal communication skills
• Ability to research problems, analyze data, escalate, or recommend potential solutions
• Ability to coordinate completion of multiple tasks and meet established service level agreements
• Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Good PC skills with the aptitude to learn new systems quickly
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Strong data entry and attention to detail skills
• Ability to interact with all levels of an organization
• Solid problem-solving skills
• Ability to perform repetitious tasks
• Ability to perform in a fast-paced deadline-driven environment
• Ability to effectively listen and elicit information

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Call center customer service experience in the financial services industry
• Experience working in a hybrid or remote environment
• Knowledge of arenaflex products and services
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Job Expectations

This is a non-remote position that requires working in our office location. You'll be expected to work a hybrid model, typically consisting of 3 days per week in the physical office location, with the remaining 2 days working from home. You'll also be required to work a shift Monday-Friday, with operating hours from 7am to 7pm CST. Our office is located at 600 S 4TH ST, MINNEAPOLIS, MN 55415-1526.

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our company culture is built on a foundation of integrity, teamwork, and innovation, and we're dedicated to providing our employees with the tools, resources, and opportunities they need to succeed. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth
• A dynamic and supportive work environment

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! To apply for this role, please submit your resume and cover letter through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Accommodation for Applicants with Disabilities

arenaflex is committed to providing a workplace that's inclusive and accessible to all employees. If you require accommodation during the application or interview process, please visit our Disability Inclusion page to learn more.

Drug and Alcohol Policy

arenaflex maintains a drug-free workplace and adheres to a strict policy regarding the use of alcohol and controlled substances. Please see our Drug and Alcohol Policy to learn more.

About arenaflex

arenaflex is a leading financial services company that has been a trusted partner to our customers for over a century. With a diverse range of banking, investment, and mortgage products and services, we're committed to helping our customers achieve their financial goals. Our company culture is built on a foundation of integrity, teamwork, and innovation, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering.

News, Insights, and Perspectives

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