Experienced Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex's Mission-Driven Team and Make a Real Difference in the Lives of Individuals Across the Country Are you a customer service enthusiast looking for a new challenge? Do you value helping your community and making a positive impact? If so, you might be our next new team member! arenaflex is a rapidly growing national quality improvement and care management organization, and we're seeking an experienced Customer Service Representative to join our team.

About arenaflex

arenaflex is a people-focused, mission-driven organization that's dedicated to improving lives through healthcare quality and clinical expertise. With over 20 million people receiving the right care, at the right time, in the right setting, we're making a real difference in the lives of individuals across the country. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers.

Perks of This Role

• Fully Remote Position: Work from the comfort of your own home with rotational shifts available for EST, CT, or PST.

• Full Benefits: Enjoy comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more – effective the first month following your hire date!
• Paid Time Off: Enjoy a great work-life balance with paid time off for relaxation and rejuvenation.
• 401k with Match: Grow your retirement savings with a 401k plan that includes a match with no vesting period.
• Career Advancement Opportunities: Join a rapidly growing organization with roles all over the US and advance your career while doing meaningful work.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Typing/Merging, Proofing, and Mailing Correspondence: Ensure all correspondence is accurate, clear, and timely.
• Communicating with External Customers: Furnish and request review information through verbal and written communication.
• Fostering Effective Working Relationships: Build and maintain relationships with internal and external customers.
• Assisting with Review Team: Identify areas for potential improvement and participate in case reviews and process.
• Answering the Beneficiary Helpline: Utilize the hunt group and available light functions to assist callers and refer them to external agencies as needed.
• Maintaining Timeliness and Accuracy: Ensure all letters are sent out in a timely manner with correct components included and reviewed for grammatical and spacing errors.
• Validating Notices and Medical Records: Get and validate notices and all components of medical records.
• Providing Intake for Appeals: Assist with intake for all appeals received by arenaflex.
• Utilizing Quality Control Tools: Assess individual work and team processes using internal quality control tools.

Qualifications

To be successful in this role, you'll need:

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Post-High School Business Courses: Post-high school business courses are helpful, but not required.
• Medical Terminology: Medical terminology is desired, but not required.
• Excellent Verbal Communication Skills: You must be courteous, patient, and customer-oriented, with the ability to maintain composure under potentially stressful situations.
• Good Grammar, Punctuation, Spelling, and Written Communications Skills: You must have excellent written communication skills, with the ability to proofread and edit documents.
• Customer Focused and Results Oriented: You must be customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers.
• General Knowledge of PC-Based Computer Systems: A general knowledge of PC-based computer systems is desirable, with the ability to learn additional software packages as needed.
• Ability to Multi-Task and Prioritize Assignments: You must be able to multi-task and prioritize assignments, with good organizational skills and the ability to work independently.

Experience

We're looking for candidates with:

• Two to Three Years of Clerical Experience: Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities.
• Prior Work in a Healthcare Setting or Medical Terminology: Prior work in a healthcare setting or medical terminology is recommended, but not required.
• Data Entry or Other Clerical Experience: Previous data entry or other clerical experience is a plus.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer service and making a positive impact on the lives of our customers. We're a people-focused, mission-driven organization that's dedicated to improving lives through healthcare quality and clinical expertise. Join our team and make a real difference in the lives of individuals across the country.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

How to Apply

If you're a customer service enthusiast looking for a new challenge, apply now to join arenaflex's mission-driven team! Apply for this job