Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our guests' expectations. As a leading player in the travel industry, we're committed to providing unparalleled service, innovative solutions, and unforgettable experiences. We're now seeking an exceptional Air Customer Service Agent to join our team, working remotely across the United States.

About arenaflex

arenaflex is a global leader in the travel industry, offering a wide range of products and services that cater to the diverse needs of our guests. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong focus on employee development, we offer a dynamic and supportive work environment that fosters growth, learning, and success.

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll be responsible for providing exceptional customer service to our guests, travel agents, and airline partners. Your primary duties will include:

• Answering phone calls, chat messages, and emails regarding air issues, and responding promptly and accurately
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other air-related services
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties assigned by leadership

Requirements

To be successful in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives
• Base hourly range: $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience

Our Culture

At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're committed to creating a culture that's stronger together, where every employee feels valued, respected, and empowered to succeed.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to providing reasonable accommodations with the application process, upon request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

How to Apply

If you're passionate about delivering exceptional customer experiences and joining a dynamic team, please apply for this exciting opportunity at arenaflex. Don't miss out on this chance to grow your career and make a difference in the travel industry. Apply Now! For more job opportunities at arenaflex, please visit our website or follow us on social media. Apply for this job