Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity
At arenaflex, we're dedicated to inspiring health and making it easy for Arizonans to live their best lives. As a Customer Advocate Phone Specialist, you'll play a vital role in delivering exceptional customer service to our healthcare customers throughout Arizona. If you're passionate about helping others, thrive in a dynamic environment, and are looking for a fulfilling career, we invite you to join our team.
About arenaflex
arenaflex is a leading health insurance provider in Arizona, serving over 1.9 million customers. As a non-profit company, we're committed to helping Arizonans get healthier faster and stay healthier longer. Our mission is to inspire health and make it easy, and we're proud to be an independent licensee of the Blue Cross Blue Shield Association.
The Role
As a Customer Advocate Phone Specialist, you'll be responsible for providing inbound phone support to healthcare customers throughout Arizona. You'll identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence. Your work will involve clarifying various specifics pertinent to our healthcare services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, and more.
Key Responsibilities
* Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.
- Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
- Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Document and record facts related to inquiries and correspondence by updating arenaflex files and systems.
- Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals.
What to Expect
As a Customer Advocate Phone Specialist at arenaflex, you can expect to thrive in an energetic, diverse environment, championed by an organization consistently named a Best Places to Work and Most Admired Company in Arizona. You'll have the opportunity to work in a fully remote setting within the state of Arizona, with the flexibility to choose from a variety of work arrangements that suit your needs.
Benefits and Perks
* Hourly pay rate: $20.00/hr
- Remote, in-office, and hybrid work options within the state of Arizona
- Eleven (11) paid holidays, including a floating holiday you can use any time you wish
- Accrued paid time off (up to 18 days per calendar year)
- Comprehensive medical, dental, and vision coverage
- 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
- Up to 12% annual bonus based on corporate goals and individual performance
- Eight (8) paid volunteer hours to support our mission of inspiring health
- Tuition reimbursement for you; scholarship opportunities for your children
- Employee discounts, gym reimbursement, and wellness programs
- Treadmill desks, full-service fitness center, onsite cafeterias
- Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers
Qualifications
* At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
- High School diploma or GED
- Intermediate PC proficiency
Why Join arenaflex?
At arenaflex, your pursuit of balance, happiness, and fulfillment is supported through our Workability model. Workability is our future hybrid workforce strategy and defines where and how we do our jobs: 100% remote, 100% in the office or somewhere in-between. We're committed to helping Arizonans get healthier faster and stay healthier longer, and we're proud to be an award-winning healthy campus in Phoenix. Our benefits support work-life balance and the flexibility you need to be your best.
About Our Commitment
arenaflex does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a fulfilling career, we invite you to apply for this exciting opportunity. Please visit our website at azblue.com for more information about our company and submit your application through our online portal. Apply Job! For more such jobs, please click here! Apply for this job