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Experienced Amazon Customer Service Associate – E-commerce Operations and Logistics Specialist at arenaflex

Work from home Full-time role Hiring

At arenaflex, we're a dynamic and innovative company that's revolutionizing the clean beauty space with our commitment to developing luxurious, aromatherapeutic products that are better for you and better for the planet. As a leader in the industry, we're constantly pushing boundaries and challenging standards to deliver clinically proven results. Our team is comprised of highly motivated industry experts who are passionate about making a positive impact, and we're now seeking an experienced Amazon Customer Service Associate to join our Digital Team.

About this Role:

As an Amazon Customer Service Associate at arenaflex, you'll be an integral part of our E-commerce Operations and Logistics team, working closely with our 3PL, Amazon agency, and VP of E-Comm to drive growth and success on the Amazon platform. This is a unique opportunity to bring your Amazon expertise to a well-rounded team of digital experience, operating as a technical expert while also gaining visibility into all things digital and performance marketing. With this role, you'll have the chance to build your team and your role from the ground up, aligning with our strategy and vision.

Key Responsibilities:

* Manage end-to-end Amazon POs within Vendor Central and our Warehouse Management System (WMS), from receiving through labeling, pick up appointments, and PO tracking post-shipment.

  • Ensure our 3PL is stocked with ample inventory to meet Amazon forecast, and work closely with our Operations team to transfer inventory as needed to fulfill Amazon POs on-time, in full.
  • Provide weekly reporting on Amazon PO status to inform our internal team and 3PL of necessary next steps, including shipped PO revenue and outstanding pickup revenue, orders that did not get picked up, upcoming pick up appointments, and any shorted or canceled orders.
  • Inform and input into Standards of Procedure for PO processing, inventory management at 3PL, and reporting.

Qualifications:

* 2-3 years of experience working within Amazon Vendor Central and a 3rd party WMS, manually handling Amazon POs from receipt/confirmation to ASNs.

  • Experience working with Vendor Central order processing via SPS Commerce and ERP system is preferred.
  • 3 years of experience interfacing directly with 3PL fulfillment team is required.
  • 2-3 years of proven record reporting on order & fulfillment KPIs and tracking key metrics to ensure orders are shipped on-time, in full.
  • Proven track record of working within Standards of Procedure and building your own processes where none exist.
  • Proven understanding of inventory lead time management & forecasting, with a proven ability to use a forecast to inform inventory stock status to identify out of stock risk in advance.
  • Self-starter mentality, actively looking for opportunities to improve operating practices to streamline processes.
  • Highly organized, with the ability to keep track of lots of information at once in a structured way that can be easily explained and shared with others.
  • Detail-oriented, with a passion for seeing things through from start to finish.

What We Offer:

* Competitive salary and benefits package

  • Opportunity to work with a dynamic and innovative company in the clean beauty space
  • Collaborative and supportive team environment
  • Professional development and growth opportunities
  • Flexible work arrangements and remote work options
  • Access to the latest technology and tools
  • Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're passionate about making a positive impact in the clean beauty space. We're committed to developing luxurious, aromatherapeutic products that are better for you and better for the planet. Our team is comprised of highly motivated industry experts who are dedicated to delivering clinically proven results. We're constantly pushing boundaries and challenging standards to stay ahead of the curve. If you're a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're a motivated and experienced Amazon Customer Service Associate looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

About arenaflex:

arenaflex is a dynamic and innovative company that's revolutionizing the clean beauty space with our commitment to developing luxurious, aromatherapeutic products that are better for you and better for the planet. Our team is comprised of highly motivated industry experts who are passionate about making a positive impact. We're constantly pushing boundaries and challenging standards to deliver clinically proven results.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. Apply for this job

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