Experienced Data Entry Clerk – Energy Services Program Support

At arenaflex, we are dedicated to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is united by a shared passion for making a lasting impact in the lives of individuals and families in Fitchburg, MA. We are seeking an experienced Data Entry Clerk to join our team and play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs.

About arenaflex

arenaflex is a non-profit human services agency committed to positive change. We believe that everyone deserves access to essential services and opportunities for growth and development. Our team is passionate about making a meaningful difference in the community, and we are seeking like-minded individuals to join us on this journey.

Position Overview

As a valued member of our team, the Data Entry Clerk will be responsible for maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This role will play a crucial part in ensuring the smooth delivery of services to our clients, and we are looking for an individual who is detail-oriented, organized, and passionate about making a difference.

Essential Duties and Responsibilities

* Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.

• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Required Qualifications and Skills

* Associate degree or equivalent professional experience.

• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish preferred.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and Google Suite.
• Experience with database management and data entry software.

Preferred Qualifications and Skills

* Experience working with diverse populations and communities.

• Knowledge of energy assistance programs and services.
• Familiarity with Monday.com and other database management systems.
• Experience with data analysis and reporting.
• Strong problem-solving and critical thinking skills.

Benefits and Perks

* Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.

• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

Why Join arenaflex?

At arenaflex, we value our employees and offer a range of benefits and perks to support their well-being and personal growth. We believe in creating a workplace that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the community, and we are seeking like-minded individuals to join us on this journey.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job