Experienced First Notice of Loss (FNOL) Customer Service Representative – Remote Work Opportunity

At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we strive to recover payments on damage claims efficiently and effectively. Our team is dedicated to upholding our Core Four principles: Process, Results, Culture, and Experience. We're now seeking an experienced and customer-focused FNOL Customer Service Representative to join our remote team.

Who We Are

arenaflex is a dynamic and growing organization that values efficiency, effective processes, and a casual, comfortable work environment. We believe in a healthy work-life balance and prioritize giving back to the community through various volunteer events throughout the year. Our company culture is built on celebrating each other's achievements and fostering a sense of camaraderie among our team members.

Our Core Four Principles

* Process: We're committed to streamlining our processes to ensure seamless communication and efficient claim resolution.

• Results: We strive to deliver exceptional results for our clients, driving success through our subrogation services.
• Culture: Our culture is built on mutual respect, open communication, and a passion for delivering outstanding customer service.
• Experience: We're dedicated to providing a positive and engaging work environment that fosters growth and development for our team members.

Who We're Looking For

We're seeking a highly skilled and customer-focused FNOL Customer Service Representative to join our remote team. As an ideal candidate, you'll be comfortable receiving inbound calls, providing quality communication services, and recording First Notice of Loss (FNOL) claims. You'll be responsible for interacting with customers, engineers, technicians, and other field operators to report damage to our client's property.

Key Responsibilities

* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL

• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location

Tiered Support Bonus System

Our tiered support bonus system rewards high-performers with additional income based on total fees generated across CMR during the month. The bonus structure is as follows:

• Level 1: $105
• Level 2: $150
• Level 3: $205

FNOL Incentive Program

Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to our tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.

Required Skills & Abilities

* Ability to type a minimum of 55 wpm, error-free

• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment

Experience

* 6 months to 1-year previous customer service call center experience required

• Experience with Microsoft Teams a plus
• High School Diploma or equivalent

Perks & Benefits

* Paid time off

• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment drug screenings and criminal background checks are mandatory

arenaflex offers a full menu of benefits, including a matched 401k. We're an Equal Opportunity Employer and welcome applications from diverse candidates.

How to Apply

If you're a motivated and customer-focused individual looking for a remote work opportunity, apply now to join our arenaflex team. Apply for this job