Jr. Application Support Specialist - Power Apps...

Job DescriptionJob DescriptionDescription:

SSI is seeking a Jr. Application Support Specialist - Power Apps, to support our Navy customer in Philadelphia, PA. This position requires secret clearance and is fully remote work.

Job Duties & Responsibilities:

• App Development in Navy FlankSpeed/MS365: Configure and maintain Power Apps, including the manipulation of forms, views, and site maps.

• Standardized Configuration: Perform basic modifications to Model-Driven App components, such as updating Views, Forms, and Navigation (Site Maps).

• Dataverse Familiarity: Employ data tables from various sources and formats to perform bulk updates using standard tools (e.g., Excel Add-in).

• App Monitoring: Experience monitoring Power Automate run histories to identify failed flows and performing simple "resubmits" or basic logic troubleshooting.

• Dataverse Management: Use table relationships (1:N, N:N), column types, and business rules to ensure data integrity.

• Power Automate: Create, troubleshoot, and optimize automated, instant, and scheduled flows to handle business logic and notifications.

• App Logic: Experience setting up "if/then" rules and basic calculations to facilitate automated information processes.

• System Maintenance: Performing routine "health checks" on apps to identify and address issues and ensuring compatibility with Navy FlankSpeed/MS365 updates.

• Data Presentation: Experience extracting data and creating dashboards using PowerBI, Tableau or Qlik

Operations & Support (Sustainment)

• Ticket Management: Manage assigned backlog prioritizing "break-fix" issues versus enhancement requests.

• Basic Break-Fix: Resolve common issues, such as correcting data validation errors or updating simple Business Rules.

• Troubleshooting & Root Cause Analysis: Identify sources of issues from the Power Automate logic, Dataverse data constraints, or user permission errors.

• User Acceptance Testing (UAT): Coordinate with customers and end-users to validate fixes and new features before deployment to production.

Strategic & Professional Skills

• Roadmap Support: Translate user feedback and recurring support pain points into actionable suggestions for the Customer Architect's roadmap.

• Requirement Gathering: Interview end-users to document exactly what a requested "minor enhancement" should look like.

• Instructional Support: Provide 1-on-1 "desk-side" support or virtual screen-sharing sessions to walk users through app features.

• Documentation: Maintain technical documentation and user "How-To" guides to reduce recurring support inquiries.

• Communication: Navigate direct customer interactions, providing status updates on the backlog and clarifying requirements for minor enhancements.

• Compliance Adherence: Follow established organizational UX/UI standards and governance protocols.

Bachelor's degree in computer science, information technology, or a related field

Must have at least one year of experience working in application development or a data analytics environment

Familiarity with Navy Flankspeed as well as MS365

Strong analytical skills to diagnose and resolve application issues effectively.

Excellent verbal and written communication skills to interact with technical and non-technical users