Experienced Customer Service Advocate I – Transforming Healthcare Experiences for arenaflex Members

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare solutions to our 28 million members. As a Customer Service Advocate I, you'll be at the forefront of this movement, providing exceptional support and resolving inquiries, issues, or concerns for our members and providers. If you're passionate about making a difference in people's lives and thrive in a dynamic, fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a diversified, national organization committed to providing quality healthcare solutions that transform the lives of our members. With a strong focus on community advocacy and change-making, we're dedicated to creating an inclusive culture that values work-life balance, competitive compensation, and continuous career development. Our collaborative, growing network of innovative thinkers is dedicated to delivering solutions at the local level, making a real difference in the lives of our members.

Why Join arenaflex?

* Competitive benefits, including a fresh perspective on workplace flexibility

• Access to a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules
• Opportunities for career growth and development in a dynamic, fast-paced environment
• A collaborative, inclusive culture that values diversity and promotes work-life balance
• The chance to make a real difference in the lives of our members and providers

Job Summary

As a Customer Service Advocate I, you'll serve as the first-line advocate for resolving inquiries, issues, or concerns for our members and providers. You'll leverage a variety of communication channels to provide timely, accurate, and personalized support on routine complaints. Your primary responsibilities will include:

• Receiving and responding to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigating and preventing complaints from being escalated to resolve in initial contact
• Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintaining performance and quality standards based on established contact center metrics
• Providing customer service in a high pace contact center environment over the phone, via live chats and emails
• Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performing other duties as assigned
• Complying with all policies and standards

Requirements

* High School diploma or GED

• Entry-level position typically requiring little or no previous experience
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred

What We Offer

* Competitive pay range: $15.68 - $22.54 per hour

• Comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules
• Opportunities for career growth and development in a dynamic, fast-paced environment
• A collaborative, inclusive culture that values diversity and promotes work-life balance
• The chance to make a real difference in the lives of our members and providers

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we want to hear from you! Apply now to join our team of innovative thinkers and change-makers at arenaflex. Apply Job! For more such jobs, please click here! Apply for this job