Experienced Customer Service Specialist – Order Management and Logistics Coordination
At arenaflex, we are committed to delivering exceptional customer experiences and ensuring seamless order management processes. As an Experienced Customer Service Specialist, you will play a vital role in providing top-notch support to our customers, ensuring timely and accurate order fulfillment, and collaborating with internal teams to drive business success.
About arenaflex
arenaflex is a leading organization in the industrial chemical market, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we strive to build long-term relationships and drive business growth.
Key Responsibilities
As an Experienced Customer Service Specialist, you will be responsible for:
- Entering and maintaining accurate pricing and customer details in our systems to ensure seamless order processing.
- Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebits in our ERP system.
- Communicating with our Sales group to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
- Inputting accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
- Collaborating with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
- Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details.
- Processing returns, credits, and debits in SAP in accordance with existing procedures.
- Coordinating imported products via the chain order process in SAP.
- Coordinating orders with third-party suppliers through the third-party order process in SAP.
- Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
- Performing other duties as assigned.
Essential Qualifications
To be successful in this role, you will need:
- A High School diploma or equivalent, and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.
- Experience in export transportation or international business in the industrial chemical market is preferred.
- Import/Export experience is highly desired.
- Solid communication skills, both written and verbal.
- Excellent organizational and interpersonal skills.
- Computer skills and proficiency with automated sales systems.
- Ability to input data quickly and accurately and function in a fast-paced environment.
- Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
- Ability to maintain confidential information at all times.
- Working knowledge of Microsoft Word and Excel.
- Working knowledge of SAP.
Preferred Qualifications
While not essential, the following qualifications will be highly beneficial:
- Experience with distribution or manufacturing of products, preferably multiple products.
- SAP experience, particularly with a large portfolio of vendors/products.
- Order to Cash experience.
- Experience with a portfolio of accounts.
- Experience in a fast-paced environment.
- Multi-tasking abilities.
- Interaction with Sales/purchasing is helpful.
- Logistics experience is a plus.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Customer Service Specialist, you will have opportunities to:
- Develop your skills and knowledge in customer service, order management, and logistics coordination.
- Collaborate with cross-functional teams to drive business success.
- Participate in training programs and workshops to enhance your skills and stay up-to-date with industry trends.
- Take on additional responsibilities and contribute to the growth and development of our organization.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. As an Experienced Customer Service Specialist, you will be part of a dynamic team that values:
- Open communication and transparency.
- Continuous learning and professional development.
- Collaboration and teamwork.
- Customer satisfaction and loyalty.
- Diversity and inclusion.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary of $25/hour.
- A hybrid schedule, with 2 days in the office and 3 days working from home.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A fun and dynamic work environment with a team of passionate and dedicated professionals.
How to Apply
If you are a motivated and customer-focused individual with a passion for order management and logistics coordination, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now! For more job opportunities, please visit our website: Browse Jobs Apply for this job