Manager, B2B Customer Success - arenaflex Software - (Remote)
At arenaflex, we're revolutionizing the way businesses interact with technology. As a leading information-based technology company, we're pushing the boundaries of innovation and customer experience. Our software tools are designed to power digital transformation, and we're seeking a talented individual to join our Customer Success Team as a Customer Success Manager (CSM).
About arenaflex
arenaflex is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. We think big and do big things, and we're committed to disrupting the technology market with our cutting-edge software solutions. Our innovations impact tens of millions of consumers, but we have the passion and heart of a small startup. We're a company that values creativity, collaboration, and bold ideas, and we're looking for like-minded individuals to join our team.
Job Summary
As a Customer Success Manager, you'll be responsible for cultivating trust and building relationships with business customers. You'll help customers identify, document, measure, and achieve their desired business outcomes, and create Customer Success plans to ensure business success and alignment on ways to drive more value together. You'll also effectively advocate and represent the voice of business customers to influence organizational objectives, product roadmaps, and the overall customer experience.
Key Responsibilities
* Cultivate trust and build relationships with business customers to drive long-term success and growth
- Help customers identify, document, measure, and achieve their desired business outcomes
- Create Customer Success plans and conduct periodic business reviews and check-ins with customers to ensure business success and alignment on ways to drive more value together
- Effectively advocate and represent the voice of business customers to influence organizational objectives, product roadmaps, and the overall customer experience
- Manage customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities
- Deliver regular business reports that provide qualitative and quantitative descriptions of business performance
- Manage key processes including FAQ analysis, support case reviews, and customer feedback analysis
- Develop and maintain technical support procedures and policies
- Serve as a knowledge resource and escalation point for coworkers and customers
- Build credibility and trust within the team and with our business customers and stakeholders
- Work together with a team of Customer Success Engineers and Customer Success Managers to achieve organizational objectives, including the attainment of targets for customer satisfaction, service delivery, adoption, and renewal
Basic Qualifications
* Bachelor's Degree or military experience
- At least 3 years experience in a customer-facing role in an organizational or entrepreneurial context
- At least 2 years experience working with cross-functional teams
Preferred Qualifications
* Master's degree in business, business management, or other related field
- 5 years experience developing, marketing, selling, or supporting a client-facing technical product or service at scale
- 2 years experience working with senior and executive level customer contacts
- Strong written and oral communication skills
- Demonstrable analytical thinking & business insight
- Demonstrated ability for relationship building and management
What We Offer
* Competitive salary range: $138,500 - $158,000 per year
- Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
- Opportunity to work with a leading information-based technology company that's pushing the boundaries of innovation and customer experience
- Collaborative and dynamic work environment that values creativity, collaboration, and bold ideas
- Professional development opportunities to help you grow and succeed in your career
How to Apply
If you're a customer-centric, energetic, and highly-motivated individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications.
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Accommodations
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Technical Support
For technical support or questions about arenaflex's recruiting process, please send an email to [email protected].
Disclaimer
arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Entity Information
Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe, and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC) Apply for this job