Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity

At arenaflex, we're dedicated to inspiring health and making it easy for Arizonans. As a Customer Advocate Phone Specialist, you'll play a vital role in helping us achieve this mission by providing exceptional customer service to healthcare customers throughout Arizona. If you're passionate about delivering top-notch support, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you.

About arenaflex

arenaflex is a leading health insurance provider in Arizona, committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. Our award-winning healthy campus in Phoenix is a testament to our commitment to employee well-being, featuring telehealth services, healthy meals and snacks, an onsite fitness center, and more.

Job Summary

As a Customer Advocate Phone Specialist, you'll be responsible for providing inbound phone support to healthcare customers, identifying and resolving their inquiries, and responding to their correspondence via telephone and written communication. You'll work closely with internal departments, external plans, providers, businesses, and government agencies to ensure resolution of customer inquiries. If you're a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities

* Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.

• Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
• Document and record facts related to inquiries and correspondence by updating arenaflex files and systems.
• Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals.

Qualifications

* At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.

• High School diploma or GED.
• Intermediate PC proficiency.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to maintain confidentiality and privacy.
• Ability to work in a fast-paced, dynamic environment.

Why Join arenaflex?

At arenaflex, we're committed to supporting our employees' pursuit of balance, happiness, and fulfillment through our Workability model. Workability defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a range of benefits to support your well-being, including:

• Remote, in-office, and hybrid work options within the state of Arizona.
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
• Accrued paid time off (up to 18 days per calendar year).
• Comprehensive medical, dental, and vision coverage.
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
• Up to 12% annual bonus based on corporate goals and individual performance.
• Eight (8) paid volunteer hours to support our mission of inspiring health.
• Tuition reimbursement for you; scholarship opportunities for your children.
• Employee discounts, gym reimbursement, and wellness programs.
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.

Work Environment and Culture

As a remote Customer Advocate Phone Specialist, you'll have the flexibility to work from anywhere within the state of Arizona. Our award-winning healthy campus in Phoenix is always available to you, featuring telehealth services, healthy meals and snacks, an onsite fitness center, and more. We're committed to creating a diverse, inclusive, and supportive work environment that fosters growth and development.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job