Experienced Full Stack Customer Experience Engineer – Cloud Migration and Networking Solutions

At arenaflex, we're on a mission to empower every person and organization on the planet to achieve more. As a key member of our Azure Customer Experience team, you'll play a vital role in transforming our customers into fans by delivering exceptional cloud migration and networking solutions. If you're a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team, we want to hear from you.

About arenaflex and Our Culture

arenaflex is a global leader in the technology industry, and our culture is built on a foundation of growth mindset, empowerment, and inclusivity. We believe in fostering a work environment where everyone can thrive, and our values of respect, integrity, and accountability guide everything we do. As an arenaflex employee, you'll be part of a community that's passionate about innovation, customer satisfaction, and making a positive impact.

FastTrack for Azure: Delivering Platform Solutions and Product Insights

FastTrack for Azure (FTA) is a global initiative that delivers platform solutions and product insights to customers and partners. Our team provides engineering support across migration efforts, emerging workloads, and escalations, driving product and customer impact by eliminating platform adoption barriers. As an Azure FastTrack Customer Experience Engineer, you'll work closely with large enterprise customers to successfully deliver complex migration projects and drive future product enhancements based on customer feedback and learnings.

Responsibilities

As a key member of our team, you'll be responsible for:

• Partnering with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers.
• Working directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations.
• Providing direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues.
• Partnering with Azure Engineering domain employees to scope, build, and document customer solutions.
• Maintaining knowledge of the latest on Azure/Cloud innovations to conduct experiments, drive product improvement, and act as a subject matter trainer for other specialists.
• Interacting daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.
• Sharing knowledge with others through solution documents, engaging technical communities, building automated self-help solutions, and creating training.
• Acting as a Cloud Networking resource for customers and other Engineers.
• Embodying our culture and values.

Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree in Engineering, Computer Science, or a related field, and 2 years of experience in the software industry related to technology, or equivalent experience.
• Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI).
• Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery).
• Experience with security models using cloud native services and virtual appliances, as well as the ability to translate tools/concepts for customer teams.
• Preferred qualifications include:

+ 5 years of experience working with enterprise customers on Azure-specific solutions, application development, and deployment. + Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of arenaflex support. + Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN. + Experience with third-party networking is a plus. + Familiarity with protocols such as BGP. + On-Prem Networking and Infrastructure experience a plus. + Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others.

What We Offer

As an arenaflex employee, you'll enjoy a range of benefits, including:

• Competitive base pay range: USD $94,300 - $182,600 per year (USD $120,900 - $198,600 per year in the San Francisco Bay area and New York City metropolitan area).
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that fosters innovation and collaboration.
• Access to cutting-edge technology and tools.
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
• Paid time off and holidays.
• Opportunities for flexible work arrangements and remote work.

How to Apply

If you're a motivated and customer-focused individual who is passionate about cloud migration and networking solutions, we encourage you to apply for this exciting opportunity. Please submit your application by May 10, 2024, and join our team of innovators who are shaping the future of technology.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We are committed to fostering a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for people with disabilities. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please don't hesitate to reach out. Apply for this job