Experienced Full Stack Customer Success Manager – B2B Customer Experience & Digital Transformation

At arenaflex, we're revolutionizing the technology industry with innovative software tools that power our own successful digital transformation. As a leader in the information-based technology sector, we're committed to disrupting the status quo and pushing the boundaries of what's possible. Our passion for innovation, collaboration, and creativity drives us to deliver exceptional customer experiences that exceed expectations. We're seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team as a Customer Success Manager (CSM). As a key member of our Partner Success, Data Exchange Platforms team, you'll play a vital role in cultivating trust and building relationships with business customers, helping them achieve their desired business outcomes, and driving more value together.

About arenaflex

arenaflex is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. We think big and do big things, innovating relentlessly to impact tens of millions of consumers. Our entrepreneurial spirit, passion, and heart drive us to disrupt the technology market with software tools that power our own successful digital transformation.

Key Responsibilities

As a Customer Success Manager, you'll be responsible for:

• Cultivating trust and building relationships with business customers to drive long-term success and value.
• Helping customers identify, document, measure, and achieve their desired business outcomes through effective onboarding, support, and collaboration.
• Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to ensure business success and alignment on ways to drive more value together.
• Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps, and the overall customer experience.
• Managing customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
• Delivering regular business reports that provide qualitative and quantitative descriptions of business performance.
• Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis.
• Developing and maintaining technical support procedures and policies.
• Serving as a knowledge resource and escalation point for coworkers and customers.
• Building credibility and trust within the team and with our business customers and stakeholders.
• Collaborating with a team of Customer Success Engineers and Customer Success Managers to achieve organizational objectives, including the attainment of targets for customer satisfaction, service delivery, adoption, and renewal.

Essential Qualifications

* Bachelor's Degree or military experience.

• At least 3 years of experience in a customer-facing role in an organizational or entrepreneurial context.
• At least 2 years of experience working with cross-functional teams.

Preferred Qualifications

* Master's degree in business, business management, or other related field.

• 5+ years of experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.
• 2+ years of experience working with senior and executive-level customer contacts.
• Strong written and oral communication skills.
• Demonstrable analytical thinking & business insight.
• Demonstrated ability for relationship building and management.

Work Environment & Company Culture

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. arenaflex values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

Compensation & Benefits

arenaflex offers a competitive salary range of $138,500 - $158,000 for this role, depending on location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Career Growth Opportunities & Learning Benefits

arenaflex is committed to helping you grow and develop your skills and career. We offer a range of learning and development opportunities, including training programs, mentorship, and career coaching. Our goal is to help you achieve your career aspirations and reach your full potential.

How to Apply

If you're a customer-centric, energetic, and highly-motivated individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

Accommodation Requests

If you require an accommodation to apply for this position, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. arenaflex does not provide, endorse, nor guarantee, and is not liable for third-party products, services, educational tools, or other information available through this site. Apply for this job