Amazon Brand Manager - Client Success Manager

Amazon Brand Manager - Client Success Manager Department: Client Success TeamReports To: Key Account ManagerLocation: Remote, CSTCompensation: Up to $2,000 USD/month

About Full Circle Agency Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.

Our values: integrity, transparency, client success, and relentless accountability.

We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.

This Role Is NOT For You If: You wait for others to solve problemsYou make excuses when metrics miss targetsYou blame Amazon, clients, or teammates when things go wrongYou need constant hand-holding or get defensive with feedbackYou think "that's not my job."

This Role IS For You If: You take radical ownership of your accounts' success - no excusesYou see obstacles as puzzles to solve, not reasons things can't be doneYou keep score and are motivated by hitting (and beating) targetsYou believe feedback makes you better, not defensiveYou understand high-performing teams require high-performing individualsYou want to control outcomes through preparation, strategy, and execution

What Success Looks Like In your first 90 days, you will:

Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&L, you execute the strategy)Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver resultsMaintain a client retention rate of 95%+
Identify and execute at least 2 growth opportunities per account per quarterCommunicate proactively with clients (they never have to chase you)
Collaborate seamlessly with your POD and cross-functional teams to hit account goals

You'll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.

Your Responsibilities Account Execution & POD Leadership

Execute the growth strategy set by your Key Account Manager
Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on timeDrive revenue growth, advertising efficiency, and profitability across your accountsWhen something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teamsUse FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-timeHold your POD accountable to deadlines and quality standards

Product Launches Built on Research, Not Hope

Lead new product launches with deep keyword research, competitive positioning, and strategic pricingConduct thorough profitability analysis before launch using FC Insights and market dataProject revenue potential, competitive landscape, and unit economics - then execute against that planCoordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlesslyYour launches should be calculated moves, not shots in the dark

Client Communication (Proactive, Not Reactive)

Clients should feel like you're 3 steps ahead, not scrambling to catch upWeekly performance updates with insights, not just data dumps
Identify problems before clients do, present solutions alongside them
You're the primary point of contact - own the relationship

Cross-Functional Collaboration & POD Coordination

Direct your POD's PPC specialist to optimize ad spend and hit ROAS targetsCoordinate with Supply Chain to prevent stockouts (because OOS kills momentum)Work with your POD's content team to improve conversion rates through A+ content, images, copyEnsure seamless communication and execution across all POD members

Reporting That Drives Decisions

Submit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about itLeverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shiftsUse data to tell a story: "Sales dropped 15% because of X, here's the 3-step plan to recover by next week"Report on POD performance and how you're optimizing team execution

Requirements (Non-Negotiable) Experience

3-5 years managing Amazon Seller Central or Vendor Central accountsProven track record: Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brandsExperience coordinating or leading cross-functional teams preferred

Amazon Expertise

Deep knowledge of Amazon Seller Central/Vendor Central
Experience with product launches, keyword research, competitor analysisUnderstanding of Amazon advertising (PPC, DSP preferred)
Know how to read and act on Amazon's data (not just look at it)
Bonus: Experience with profitability analytics tools or Amazon data platforms

Mindset (This Matters More Than Your Resume)

Ownership mentality: You control what you can control, and you find ways to control moreSolutions-focused: Problems are just unfinished solutions
Coachable: You seek feedback and apply it immediately
Team player with individual accountability: We win together, but you own your executionResults-driven: You're motivated by scorecards, metrics, and hitting targetsLeadership without authority: You can get people to perform without being their direct manager

Communication & Availability

Excellent English (written and verbal) - you'll communicate directly with US-based clientsFull-time availability: 40 hrs/week in CST timezone
Comfortable on video calls, Slack, and written communication
Able to lead meetings, delegate tasks, and follow up on commitments

Examples of Real Results We've Driven for Clients

Beauty brand: $0 to $1,000,000 in 56 days
Medical Supplies & Equipment: $0 to $500K in less than 120 days
Health & Wellness brand: $120K/month to $340K/month in 6 months (183% growth)Home goods client: Reduced ACOS from 42% to 28% while increasing revenue 31%Supplement brand recovery: Restored $200K/month in revenue within 3 weeks after hijacker attack

Your job is to create stories like these for your accounts.

Why Join Full Circle Agency? Competitive Compensation & Flexibility

Salary: Up to $2,000 USD/month
Remote: Work from anywhere in CST-aligned timezone
Professional Development: Learn from a team managing 40+ brands and $150M+ in Amazon sales

Tools That Give You an Unfair Advantage

Access to FC Insights, our proprietary software platform for ASIN-level profitability trackingReal-time competitive intelligence and market data
Technology stack that puts you ahead of 95% of Amazon managers
POD structure that gives you dedicated specialists (you're not doing this alone)

High-Performance Culture

Work with people who care about winning, not making excuses
Growth Opportunity: Top performers move into Key Account Manager and leadership rolesTeam that celebrates solutions, not complaints
Work within a structured POD system with clear accountability

Application Process

Complete the assessment (Approx 32 minutes) - we use this to see how you think1-2 rounds of interviews where we'll dig into your Amazon results and how you approach problemsBe ready to share specific examples of accounts you've managed and results you've driven

One Last Thing

We're looking for someone who wants to be the best, not just good enough. If you're energized by accountability, motivated by metrics, and believe great teams are built on individual excellence - we want to talk to you.

If you're looking for a place to coast or make excuses, this isn't it.

Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to own your outcomes? Apply now

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