Experienced Customer Support Associate – PropTech Solution Provider

At arenaflex, we're on a mission to simplify and elevate modern working and living in residential communities with inspired solutions, pioneering technology, and dedicated service. As a rapidly growing SaaS company, we're providing an incredibly robust, cross-platform suite of products, serving 6,000+ properties and a growing customer base of nearly two million residents across the globe. We're looking for a talented and passionate Customer Support Associate to join our team and help us deliver exceptional customer experiences.

What We're Looking For

Our support team is the backbone of arenaflex's success, and we take tremendous pride in serving as one of the most highly praised customer support teams in the industry. We're looking for self-motivated, collaborative candidates who have a passion for solving problems, and a knack for communicating their message to the audience, whether business or technical. You'll thrive on learning and teaching something new every day, and you won't be afraid of asking questions. You'll work alongside experienced professionals sharing the mission of simplifying and elevating the lives of our customers through the use of arenaflex.

Key Responsibilities

As a Customer Support Associate at arenaflex, you'll be responsible for:

• Taking ownership of customer issues and questions from inquiry to resolution
• Prioritizing and responding to support tickets, phone calls, emails, and internal messages in a timely manner
• Approaching each customer interaction with a high sense of urgency, coupled with immense care, empathy, patience, and professionalism
• Using excellent judgment to troubleshoot customer issues, identify paths forward, and clearly communicate solutions and how-to's
• Escalating complex technical bugs for investigation, and updating customers on developments and fixes throughout the process
• Taking a proactive approach to individual learning
• Collaborating closely and professionally among your team and across all functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner
• And, of course, you're always welcome to send a funny gif every so often to brighten up your co-worker's day

Requirements

About You

• 1-3 years of experience providing Technical Customer Service, SaaS Customer Support, or Customer Support over the phone
• Exceptional written and verbal communication skills in English is a requirement for this role. Additionally, fluency in Spanish and/or French is a plus!
• Experience with support and communication platforms, including Freshdesk, Connectwise, LogMeIn, Microsoft Office Suite (Excel, Outlook, Word), Salesforce, Slack, and Jira, nice to have but not required
• Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge
• Previous experience with a customer support ticketing system is nice to have but not required; Freshdesk is our current ticketing platform
• Comfortable working in a remote environment
• A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of your actions
• B2B experience within a start-up environment helpful but not required

Benefits

What arenaflex Can Offer You Our partnership with Bregal Sagemount brings the resources and stability of an established company, while our startup mindset keeps us curious, energetic, and passionate about what we do. As a Customer Support Associate at arenaflex, you can expect:

• Annual base salary: $51,000 + $4k annual bonus
• Remote First, Flexible PTO, Birthday Holiday, Summer Fridays, Paid Parental Leave, Bereavement Leave
• Medical, Dental, & Vision benefits, Company sponsored HRA, Gym Reimbursement, Healthcare Concierge Service
• 401k with 4% matching
• Company Events, Holiday Parties, Friendly Office Competitions
• Professional Development Opportunities

Why Join arenaflex?

Aside from our countless benefits and perks, we believe in providing a safe, inclusive, and professional work environment that offers qualities we hold dear: autonomy, flexibility, career growth, promotion, and ongoing performance recognition. We value the uniqueness of every individual and want our people to bring their authentic selves to work. Most importantly, we put employee well-being and happiness above all else.

Company Culture at arenaflex

Our core values serve as the bedrock of our culture, defining who we are and what we stand for as a company. They guide our actions and inform our decisions every day, driving us towards success. It is our mission to be Bold. We think beyond what’s obvious and act with confidence and courage to bring our vision to life. We believe in strength in Unity and recognize that we are strongest when we seek to understand and care for each other first, initiate collaboration to overcome adversity and achieve goals together. We always operate with Integrity by doing the right thing, even when it isn’t easy (and especially when nobody is watching). We push to always be Learning and consistently analyze what we learn to make things better. We are intentional in everything we do and act Deliberately by asking the tough questions, making difficult decisions and connecting it all back to our ‘why’. Does this sound like a culture you can thrive in? If so, this position could be for you!

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a rapidly growing SaaS company that's changing the face of residential communities, apply now! Apply for this job