Experienced Customer Service Phone Agent – Team Lead and Operations Manager at arenaflex in Tempe
At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive business growth. As a leading provider of innovative solutions, we're seeking an exceptional Team Lead and Operations Manager to join our Merchant Sentiment Operations team in Tempe. If you're a seasoned people leader with a passion for developing high-performing teams, we want to hear from you.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's committed to delivering exceptional customer experiences. With a strong focus on innovation, collaboration, and employee development, we're creating a workplace culture that's both challenging and rewarding. Our team is dedicated to helping businesses thrive in a rapidly changing world, and we're looking for talented individuals who share our vision.
The Role
As a Team Lead and Operations Manager on the Merchant Sentiment Operations team, you'll play a critical role in driving the success of our customer service operations. You'll be responsible for overseeing daily operations, managing a team of customer service representatives, and ensuring that our customers receive exceptional service. If you're a natural leader with a passion for problem-solving and team development, this could be the perfect opportunity for you.
Key Responsibilities
* Oversee daily operations and long-term success of the Merchant Sentiment team
- Manage, guide, and motivate team members to achieve collective goals
- Foster team collaboration, employee development, and effective problem-solving
- Facilitate in-person 1:1 meetings with direct reports and connect with cross-functional partners
- Provide immediate support and problem resolution for team members
- Nurture a collaborative, high-talent environment aligned with company goals
Requirements (Must-Haves)
* ~2+ years of people leadership experience
- ~ Strong ability to thrive in a fast-paced, changing environment
- ~ Passion for developing teams and raising performance to a high talent bar
- ~ Familiarity with Salesforce, JIRA, and Workday systems
- ~ Ability to be physically present in the Tempe corporate office (in-office days determined by business needs)
Preferred Qualifications (Nice-to-Haves)
* Proficiency in Excel / Google Sheets
- Project Management experience
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive training and onboarding program
Why Join arenaflex?
* We're a company that's passionate about making a difference in the lives of our customers and employees
- We're committed to creating a workplace culture that's inclusive, diverse, and supportive
- We offer opportunities for career growth and professional development
- We're a dynamic and forward-thinking organization that's always looking for new and innovative ways to solve problems and drive business growth
How to Apply
If you're a motivated and experienced customer service professional with a passion for team leadership and operations management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, diverse, and supportive. Apply for this job