Experienced Full Stack Customer Service Representative – Telecommute Opportunity for Health Care Professionals
At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a remote Customer Service Representative, you'll play a vital role in connecting individuals with the care, pharmacy benefits, data, and resources they need to thrive. Join our team and be part of a culture that values diversity, inclusion, and growth. Together, let's advance health equity on a global scale.
About arenaflex
arenaflex is a global organization that leverages technology to help people live healthier lives. Our mission is to make the health system work better for everyone, regardless of their background, location, or income. We're committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a full-time, remote basis. As a key member of our customer support team, you'll provide exceptional service to our clients, addressing their questions, concerns, and issues in a timely and professional manner. If you're passionate about delivering care and making a difference in people's lives, we encourage you to apply.
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Demonstrating a deep understanding of internal and external factors that may drive caller questions and issues, such as recent plan changes, mass mailings, and weather emergencies.
- Asking appropriate questions and listening actively to identify underlying questions and issues, using root cause analysis techniques.
- Gathering relevant data and information to determine the scope and depth of questions and issues.
- Identifying and coordinating internal resources across multiple departments to address client situations, escalating to appropriate resources as needed.
- Proactively contacting external resources, such as providers, labs, and brokers, to address caller questions and issues.
- Utilizing knowledge resources, including websites, CRM tools, and knowledge bases, to drive resolution of applicable questions and issues.
- Communicating steps and solutions to callers, using problem-solving skills and established guidelines.
- Offering additional options to provide solutions and positive outcomes for callers, such as online access to relevant information and additional plan benefits.
- Making outbound calls to resolve caller questions and issues, driving first-call resolution and one-and-done outcomes.
- Ensuring proper documentation of caller questions and issues, including research conducted and final resolution.
Qualifications
To be successful in this role, you'll need:
- A High School Diploma or equivalent work experience.
- Must be 18 years of age or older.
- 1+ years of experience in a related environment, such as office, administrative, clerical, customer service, or healthcare.
- Health care experience, including primary and specialty appointments or health plans.
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
- Ability to work any of our full-time, 8-hour shift schedules during our normal business hours of 8:00 AM – 5:00 PM PST from Monday – Friday, with occasional overtime as needed.
Preferred Qualifications
• Bilingual fluency in English and Spanish.
- Experience working in the EPIC system.
- Experience working in a remote position.
Telecommuting Requirements
As a remote Customer Service Representative, you'll need to:
- Keep all company-sensitive documents secure.
- Establish a dedicated work area that is separated from other living areas and provides information privacy.
- Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
- Connect directly into the internet via a hard wire (either directly to the modem or router).
- Adhere to arenaflex's Telecommuter Policy.
Compensation and Benefits
We offer a competitive hourly pay rate, ranging from $16.00 – $27.69 per hour based on full-time employment. In addition to your salary, you'll enjoy a comprehensive benefits package, including:
- A comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
- A far-reaching choice of benefits and incentives.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We reserve the right to close the job posting early due to volume of applicants.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. If you're passionate about delivering care and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Join our team and be part of a culture that values diversity, inclusion, and growth. Together, let's advance health equity on a global scale. Apply for this job