Experienced Senior Customer Support Manager – Scaling Advisory Client Experience
At arenaflex, we're on a mission to make real-world business education accessible to everyone. We don't just hire for open roles – we hire for impact. If you're exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you.
About arenaflex
arenaflex is a leading provider of business education and advisory services. Our mission is to empower business owners and entrepreneurs with the knowledge and skills they need to succeed. We're committed to delivering exceptional client experiences that exceed our partners' expectations.
Role Overview
As the Senior Client Support Manager, you'll lead the team responsible for delivering fast, accurate, and white-glove support across every stage of the advisory client journey. You'll manage our Client Experience Associate (CEA) team, who serve as the first line of contact and often the first impression – ensuring every interaction reflects excellence, empathy, and precision.
Key Responsibilities
* Manage, coach, and develop the Client Experience Associate team to deliver accurate, on-brand responses across all channels.
- Conduct 1:1s, performance reviews, and skill-building sessions focused on objection handling, technical troubleshooting, and tone calibration.
- Own workload distribution, ensure adequate support during peak volume, and serve as the point of escalation for high-priority tickets.
- Hire, onboard, and train new team members to full productivity in Apply for this job