Experienced Customer Service Associate - Temporary Role at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in creating a distinctive and delightful customer experience that sets us apart from the competition. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and growing your skills and knowledge, we want to hear from you!

About arenaflex

arenaflex is a leading retail pharmacy and healthcare company that's committed to making a positive impact on people's lives. With a rich history of innovation and customer-centricity, we've built a reputation for delivering exceptional products and services that meet the evolving needs of our customers. Our team is passionate about creating a culture of inclusivity, respect, and empathy, where everyone feels valued and supported.

Key Responsibilities

As a Customer Service Associate at arenaflex, you'll be responsible for:

• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Implementing Company asset protection procedures to identify and minimize profit loss
• Ensuring compliance with state and local laws regarding regulated products
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Basic computer skills and knowledge of store systems and equipment

Training & Personal Development

* Attends training and completes PPLs requested by Manager or assigned by corporate

• Opportunities for career growth and advancement within the company
• Access to training and development programs to enhance skills and knowledge

Work Environment and Company Culture

* arenaflex is an Equal Opportunity Employer, including disability/veterans

• We're committed to creating a culture of inclusivity, respect, and empathy
• Our team is passionate about making a positive impact on people's lives
• We offer a dynamic and supportive work environment that encourages growth and development

Compensation, Perks, and Benefits

* Competitive hourly rate: $16.5 - $18 per hour

• Opportunities for career growth and advancement within the company
• Access to training and development programs to enhance skills and knowledge
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're passionate about delivering exceptional customer service and growing your skills and knowledge, we want to hear from you! Apply now to join our team as a Customer Service Associate at arenaflex. Apply for this job