Experienced Insurance Verification Coordinator II – Remote Customer Care Representative

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer care team, you'll play a vital role in ensuring seamless interactions with patients, insurance carriers, and internal stakeholders. If you're passionate about delivering top-notch service, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to join our team as an Experienced Insurance Verification Coordinator II – Remote Customer Care Representative.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower patients, healthcare professionals, and insurance carriers to navigate the complexities of medical supply management with ease. With a commitment to excellence, we strive to build long-lasting relationships with our clients and partners, fostering a culture of trust, respect, and open communication.

Job Summary

As an Experienced Insurance Verification Coordinator II – Remote Customer Care Representative, you'll be responsible for verifying and documenting new patient insurance coverage, coordinating supply costs, and communicating with patients and billing teams. You'll work closely with internal Sales Operations and Medical Billing teams to ensure seamless insurance eligibility and billing processes. Your exceptional communication skills, attention to detail, and ability to meet production and quality standards will make you an invaluable asset to our team.

Responsibilities

* Verify and document new patient insurance coverage and coordinate supply costs to communicate to patients and billing teams

• Re-verify existing patient insurance coverage to ensure repeat order cost and eligibility is communicated
• Contact insurance carriers to request prior authorizations as needed
• Verify insurance coverage via HIPAA-compliant outbound phone calls or provider online portals
• Communicate with internal Sales Operations and Medical Billing teams regarding insurance eligibility
• Communicate with patients to explain insurance benefits and how they relate to medical supply purchases
• Maintain knowledge of medical terminology, billing, and insurance guidelines
• Track daily production and submit logs to supervisor

Requirements

* Minimum 1 year of medical industry OR call center/customer service experience (insurance verification strongly preferred)

• Ability to read, analyze, and interpret medical supply publications, procedures, and training materials
• Strong communication and customer service skills
• Ability to meet production and quality standards: 1 completed insurance verification every 9–11 minutes on average with an error rate of 3.5% or less

Education

* Required: High School Diploma or GED (one to two years of related experience and/or training preferred)

Work Environment and Company Culture

As a remote customer care representative, you'll enjoy the flexibility of working from home while being part of a dynamic and supportive team. arenaflex values work-life balance, offering a range of benefits and perks to ensure your well-being and success. Our company culture is built on trust, respect, and open communication, fostering a collaborative environment where you can grow and thrive.

Compensation and Benefits

* Competitive hourly rate: $18.00 per hour

• Benefits available to full-time employees after 90 days of employment
• A 401(k) with a company match available for full-time employees with 1 year of service on our eligibility dates

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in your growth and development. As a remote customer care representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive team environment that encourages collaboration and knowledge sharing

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined above, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter to [[email protected]](mailto:[email protected]) or text Jenise Nottage at 586-473-6098.

Join the arenaflex Team

At arenaflex, we're dedicated to making a positive impact in the lives of our clients, patients, and partners. As a remote customer care representative, you'll be part of a dynamic team that's passionate about delivering exceptional service and exceeding expectations. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job