Experienced Customer Engagement Associate – Remote Customer Support

At arenaflex, we believe that our customers are at the heart of our business, and we've created a platform that enables us to engage directly with them. Our next-generation listening and publishing capabilities are at the forefront of this transformation, and we've built dedicated global leadership to ensure end-to-end social listening across all markets. In this role, you'll provide service and support to our customer base, whether it be established, new, internal, or external customers. You'll handle routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer service inquiries via various communication channels. This role is critical in supporting arenaflex's goals, and you'll be on the front lines of providing them the highest quality service.

What You'll Do for Us

• Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service via multiple customer contact channels.

• Provide equipment service and general customer support through successful resolution.
• Accurately capture the voice of our customers to drive first-call resolution across functions.
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
• Escalate customer issues within established guidelines to ensure timely resolution.
• Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
• Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team-building activities.
• Assist with projects per business needs.

Qualification & Requirements

• High School Diploma or equivalent

• 2+ years of customer service or contact center experience with great communication and people skills
• Microsoft Office experience required
• CRM experience preferred, but not required
• High-speed internet
• Ability to connect via hardwire

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex's diverse range of products.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

arenaflex's Commitment to Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.

What We Offer

• Competitive salary range: $48,400 - $55,900

• A full range of medical, financial, and/or other benefits, dependent on the position
• Annual Incentive Reference Value Percentage: 7.5
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Note:

arenaflex will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require arenaflex's sponsorship to continue to work legally in the United States.

Skills:

• Computer Literacy

• Customer Service
• Detail-Oriented
• Microsoft Office
• Oral Communications
• Recordkeeping
• Relationship Building
• Technical Support
• Troubleshooting

Work Environment:

• Remote work arrangement

• Flexible work schedule
• Collaborative and dynamic work environment

Travel Requirements:

• 00% - 25% travel required

Relocation:

• No relocation provided

Job Posting End Date:

• September 8, 2025 Apply for this job