Experienced Reservations Consultant (Social Media & Live Chat Specialist) – Contract to Hire Opportunity at arenaflex
At arenaflex, we're revolutionizing the travel industry by providing exclusive deals and seamless booking experiences across multiple platforms. As a dedicated Reservations Consultant, you'll be the front-line voice of arenaflex, managing customer interactions across our digital platforms and helping our members achieve their travel goals.
About arenaflex
arenaflex is an innovative travel company on a mission to empower people to explore the world without breaking the bank. We're passionate about delivering exceptional customer experiences and creating memorable travel moments. Our team is comprised of travel enthusiasts who are dedicated to making a difference in the lives of our members. We're now seeking a talented Reservations Consultant to join our team full-time and become an integral part of our customer service team.
Role Overview
As a Reservations Consultant at arenaflex, you'll be responsible for managing all customer interactions across our digital platforms, including social media, live chat, and our Shopify store chat. Your primary goal will be to understand our members' needs and assist with their reservations enquiries, providing accurate product and travel information to support customers through the booking process. You'll also play a crucial role in improving efficiency by assisting in the setup and management of chatbots and automation tools.
Key Responsibilities
* Manage reservations bookings for Members and assist with enquiries
- Monitor and respond to inquiries across Facebook, Instagram, Meta Messenger, and other social media platforms
- Moderate and engage with post comments in a professional, brand-aligned manner
- Manage Live Chat across multiple booking sites and Shopify chat
- Assist with chatbot setup, optimisation, and workflows to improve response times
- Handle reservation inquiries, provide accurate product/travel information, and support customers through the booking process
- Escalate complex queries to the reservations team where required
- Track and report on common inquiries to help improve customer experience
Requirements
* 5+ years of experience in the Travel Industry
- Expedia TAAP, Hotel Beds Experience, or Amadeus certification
- Proven experience in customer service, reservations, or live chat management
- Proficiency in Meta Messenger, Shopify Chat, and Live Chat platforms
- Strong written communication skills with excellent grammar and tone
- Ability to multitask and manage multiple chat windows efficiently
- Experience with chatbot setup and automation tools preferred
- Availability to work full-time with flexible hours (including evenings or weekends if required)
- Passion for travel and helping customers
What We Offer
* Full-time, long-term role with growth opportunities
- Remote work flexibility
- Supportive, fun, and fast-paced team environment
- Be part of a growing travel company with exciting future plans
- Competitive compensation package
- Comprehensive benefits program
- Opportunities for professional development and training
- Collaborative and dynamic work environment
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and fun. Our team is passionate about travel and dedicated to making a difference in the lives of our members. As a Reservations Consultant, you'll have the opportunity to work with a talented team of travel enthusiasts who share your passion for customer service and travel. You'll also have access to ongoing training and development opportunities to help you grow your skills and advance your career.
How to Apply
If you're a motivated and customer-focused individual with a passion for travel, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [arenaflex email address]. We look forward to connecting with you! Apply for this job