Experienced Customer Onboarding Manager – Remote Opportunity at arenaflex

At arenaflex, we're passionate about empowering our customers to achieve their goals through innovative solutions and exceptional service. As a Customer Onboarding Manager, you'll play a critical role in shaping the customer experience, driving project success, and fostering strong relationships with our clients. If you're a seasoned professional with a passion for customer-centricity, project management, and collaboration, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading provider of travel and expense management solutions, dedicated to helping our customers navigate the complexities of global business travel. Our mission is to inspire a culture of innovation, inclusivity, and customer satisfaction, where our employees can thrive and make a meaningful impact. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace that values and celebrates individuality.

Job Summary

As a Customer Onboarding Manager at arenaflex, you'll be responsible for owning the customer onboarding experience, ensuring seamless project implementation, and driving partnership success. You'll work closely with internal stakeholders, customers, and third-party vendors to deliver exceptional results, while fostering a positive and collaborative environment. If you're a motivated and results-driven professional with a passion for customer-centricity, we encourage you to apply.

Key Responsibilities

* Own the customer onboarding experience, ensuring a smooth and successful project implementation

• Focus on customer and project requirements, utilizing arenaflex project documents and following the SID implementation process
• Ensure project handover and readiness assessments with Solutions Design teams are completed, documenting any risks, actions, and follow-up items
• Design the work breakdown structure and resources required for the project, defining roles and responsibilities internally and externally
• Ensure all client requirements are adequately understood and documented for onward teams to action
• Develop and manage detailed project plans, ensuring scope and approach are understood and aligned/signed off by all stakeholders
• Create a positive, happy, and fun environment internally and externally to drive partnership and project success
• Manage project performance, ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Responsible for ensuring E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
• Determine project call structure and manage Stakeholder calls
• Attend and contribute to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team

Essential Qualifications

* Travel industry experience (candidates with experience in corporate travel will be considered at this time)

• Passion for working directly with customers and strong relationship building
• Understanding of arenaflex and corporate travel
• Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones
• Positive, "can-do" attitude
• Ability to motivate a project team and manage under pressure
• Business English mandatory; multi-lingual capability advantageous
• Excellent relationship building, influencing, negotiating, communication, and presentation skills
• Ability to clearly articulate accountability and hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent organizational skills, including multitasking, advance planning, and time management
• Ability to inspire change in the face of possible resistance
• Effective time management, multi-tasking, prioritization skills
• Strong active listening and facilitating skills
• High degree of problem-solving and decision-making, with the ability to adapt to changing priorities
• Flexibility and ability to adapt to change
• Ability to understand and lead projects
• Happy to be challenged and to challenge people and processes
• Experience collaborating across multiple functional groups and with operational SME's

Preferred Qualifications

* Experience working in a similar role, with a focus on customer onboarding and project management

• Knowledge of arenaflex's products and services
• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to work in a matrix environment, with multiple stakeholders and priorities

What We Offer

* Competitive salary range: $70,000 - $140,000 (US national annual base salary range)

• Eligibility for Annual Incentive Award plan or metric-driven Sales Incentive Plans (certain sales roles only)
• Awards under the company Equity Incentive Plan
• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Flexible benefits tailored to each country, starting the day you do
• Travel perks, including deals from major travel providers on flights, hotels, cruises, and car rentals
• Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• Wellbeing resources to support mental and emotional health for you and your immediate family
• A positive, inclusive, and collaborative work environment, with opportunities for growth and development

How to Apply

If you're a motivated and results-driven professional with a passion for customer-centricity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we strive to create a workplace that values and celebrates individuality. Apply for this job