Senior Customer Insights Analyst – Driving Business Growth through Data-Driven Strategies

At arenaflex, we're on a mission to revolutionize the home improvement industry by providing our customers with the best possible shopping experience. As a Senior Customer Insights Analyst, you'll play a critical role in driving business growth by developing high-impact insight-based recommendations that inform our strategic initiatives. If you're passionate about using data to tell compelling stories and drive business decisions, we want to hear from you!

About arenaflex

arenaflex is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit arenaflex.com.

Your Impact

As a Senior Customer Insights Analyst, you'll be responsible for developing and communicating consumer insights that drive strategies to drive arenaflex's business. You'll own the development of learning plans to meet the needs of key business stakeholders on arenaflex's strategic initiatives, translating business needs into research plans that put customers at the center of decision-making. You'll lead reporting and analysis of insights projects, identify the right research approach to answer business needs, and create in-depth analysis, customer models, and summarize key insights from analytics.

Key Responsibilities

* Develop high-impact insight-based recommendations that drive strategies to drive arenaflex's business

• Own the development of learning plans to meet the needs of key business stakeholders on arenaflex's strategic initiatives
• Lead reporting and analysis of insights projects, with support from manager
• Identify the right research approach (including methodology and analysis plan) to answer business needs
• Create in-depth analysis, customer models, and summarize key insights from analytics
• Present recommendations, findings, and input for solving key challenges to leadership
• Proactively integrate multiple data sources/projects together into more strategic insights to inform business decisions and highlight business opportunities
• Exhibit strong communication skills, with an ability to tell stories grounded in data with a bias towards impact and action
• Act as primary day-to-day lead with suppliers to manage research projects and continually identify best-in-class and innovative research techniques

Minimum Qualifications

* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative, or related field

• 3-5 years of experience in market research field
• 3-5 years of Customer Insights experience

Preferred Skills/Education

* Master's Degree in a related field (e.g., Master's in Marketing Research)

• Experience working in a retail environment

Essential Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and presentation skills
• Ability to work independently and collaboratively as part of a team
• Strong project management skills, with ability to prioritize multiple projects and meet deadlines
• Proficiency in data analysis tools and technologies (e.g., Excel, SQL, Tableau)
• Experience with research methodologies and data collection techniques
• Strong understanding of market research principles and practices

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Senior Customer Insights Analyst, you'll have opportunities to:

• Develop your skills and expertise in market research and data analysis
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow in your career

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. As a Senior Customer Insights Analyst, you'll be part of a team that is passionate about using data to drive business decisions and improve the customer experience. We offer a flexible and remote work arrangement, with opportunities to work from home and collaborate with colleagues across the country.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary range: $72,400.00 - $120,900.00 annually
• Benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're a motivated and results-driven individual with a passion for using data to drive business decisions, we want to hear from you! Apply now to join our team as a Senior Customer Insights Analyst and help us drive business growth and innovation at arenaflex. Apply to this job Apply for this job