Experienced Customer Support Advisor – Temporary Fixed Term – arenaflex Store

Join arenaflex, a leading e-commerce company, as a Customer Support Advisor in our Oxford office. This temporary fixed-term role is an excellent opportunity to develop your customer support skills and make a positive impact on our customers' experiences. As a key member of our Customer Support team, you will be the first point of contact for our customers, providing exceptional service and support via phone and email.

About arenaflex

arenaflex is a dynamic and innovative e-commerce company that offers a wide range of products to our customers. We are committed to providing an exceptional customer experience, and our Customer Support team plays a vital role in achieving this goal. As a Customer Support Advisor, you will be part of a fun and friendly team that is passionate about delivering outstanding service and support.

Key Responsibilities

As a Customer Support Advisor, your key responsibilities will include:

• Responding to customer enquiries via telephone and email in a professional, friendly, and timely manner
• Providing a high standard and level of customer service and product knowledge
• Assisting customers in placing their bookings
• Reporting any customer issues to the Customer Support Manager or Supervisor
• Keeping meticulous records of customer communications and conversations
• Completing admin tasks related to customer support and bookings

Essential Qualifications

To be successful in this role, you will need:

• Excellent communication and interpersonal skills
• A positive and enthusiastic attitude
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with CRM systems

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Previous customer service experience
• Knowledge of e-commerce and online shopping platforms
• Familiarity with arenaflex products and services
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with CRM systems
• Ability to learn and adapt quickly
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

As a Customer Support Advisor at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs to help you grow your career and achieve your goals. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

Our Oxford office is a fun and friendly place to work, with a team of passionate and dedicated professionals. We offer a range of benefits and perks, including:

• A competitive salary and benefits package
• Opportunities for career growth and development
• A fun and supportive work environment
• Flexible working hours and remote working options
• Access to a range of training and development programs

Compensation, Perks, and Benefits

As a Customer Support Advisor at arenaflex, you can expect a competitive salary and benefits package, including:

• A salary of £12.21 per hour (plus 12.07% holiday pay)
• Opportunities for career growth and development
• A fun and supportive work environment
• Flexible working hours and remote working options
• Access to a range of training and development programs

How to Apply

If you are a motivated and enthusiastic individual with excellent communication and interpersonal skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.

Data Protection

arenaflex is committed to protecting the personal data of our employees and applicants. We will only use your personal data for the purposes of recruitment and selection, and will not share it with any third parties without your consent.

Contact Us

If you have any questions or would like to discuss this role further, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job