SSI Clerical Support - Hybrid-Part-time - M-F

Job Type Part-time Description WELCOME TO ECI! Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you! Job Description: The SSI Hybrid Clerical Support person provides critical administrative assistance to individuals navigating the Social Security Administration (SSA) application process for Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI). This entry-level role focuses on gathering essential data and ensuring timely application filings to improve approval outcomes. Applicants must live in the DFW area and available for initial and ongoing training in Richardson, TX. Key Responsibilities :

• Information Gathering: Interview applicants to obtain, clarify, and verify personal, and financial information required for SSA forms.
• Documentation Management: Collect and organize required SSA paperwork, Social Security Representative form (1696) Medical release forms (827).
• Application Preparation: Assist with accurate completion of SSA forms.
• Communication & Liaison: Act as a point of contact between the applicant and the SSA for timely application submissions.
• Data Entry: Enter and update applicant data into specialized case management system, maintaining strict confidentiality.
• Answers inbound calls. Makes calls to patients, agencies, or others
• Data entry, indexing, scanning, faxing, coding reports
• Uses clear, simple language to ensure understanding in English and/or Spanish
• Complies with all state and federal laws regarding HIPAA and confidentiality requirements
• Able to remain focused and productive each day with minimum supervision
• Demonstrates respect for all individuals
• Adheres to ECI's Mission, Vision, and Core Values
• May be assigned other duties by management

Requirements

Required Qualifications:

• Communication: Strong interpersonal skills for interacting with individuals from diverse backgrounds, including those with physical or mental impairments.
• Detail-Oriented: Ability to accurately review complex records for missing or inconsistent data.
• Technical Proficiency: Experience with standard office software (spreadsheets, email) and the ability to learn federal database systems.
• Knowledge: Familiarity with Social Security Supplemental Security Income-SSI and SSDI-is preferred but not required.
• Education: High School diploma / GED (or higher)
• Bilingual English/Spanish a plus

Soft Skills Needed for the Ideal Candidate:

• A compassionate heart and a sincere desire to assist patients during any phase of their application process
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to trouble-shoot problems
• Listens effectively

Physical and Telework Requirements:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer.
• Must have a designated workspace separated from noise and distractions to ensure privacy for HIPAA protected information.
• Part-time Schedule: Two shifts available:
• Monday to Friday 9am to 2pm
• Monday to Friday 12pm to 5pm

Employment Practices: ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences. We offer benefits to part-time employees that includes Paid Time Off -PTO Bank and 401k with employer match. ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and background check before beginning employment. Apply tot his job Apply To this Job