CSR / Dispatcher – Home Services (Remote)
Royal House Partners is growing, and we’re looking for a driven CSR/DSR (Customer Service Representative / Dispatch Service Representative) to join our team! This dual-role position is perfect for someone who thrives in a fast-paced environment and can balance customer experience with operational execution. Schedule:
- Thursday – Sunday
- 10:00 AM – 9:00 PM CST
- 100% Remote
What you’ll do:
- Manage inbound customer calls with professionalism and efficiency
- Schedule and dispatch service calls across multiple trades
- Coordinate with technicians to keep the board tight and optimized
- Ensure a seamless, high-quality customer experience from start to finish
What we’re looking for:
- Strong experience with ServiceTitan
- Ability to work across HVAC, Plumbing, and Electrical trades
- Highly organized and detail-oriented
- Confident communicator with a positive, upbeat tone
- Team player who thrives in a fast-paced environment
What we offer:
- Competitive pay
- 401(k)
- PTO starting Day 1
- Nationwide health benefits
- HSA options
- Short-term & long-term disability
- Ongoing training, coaching, and long-term career growth opportunities
If you’re passionate about customer experience and know how to keep the board tight while delivering top-tier service, we want to hear from you! Pay: $23.00 - $27.00 per hour
Benefits
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
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