Experienced Customer Support Specialist – Data Entry and Billing Operations
Join arenaflex, a leading global provider of news and business data, as we seek a highly skilled and customer-focused individual to support our Data Entry and Billing Operations team.
About arenaflex
arenaflex is a renowned supplier of news and business data, delivering content to customers and organizations worldwide across various formats, including print, digital, mobile, and live events. With a rich history spanning over 130 years, arenaflex has established itself as a trusted source of high-quality content, boasting one of the world's largest news-gathering operations globally. Our portfolio includes leading publications and products such as the Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Chateau Worldwide, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk and Compliance, Dow Jones Newswires, OPIS, and Synthetic Market Intelligence.
About the Job
We are seeking an experienced Customer Support Specialist to join our Data Entry and Billing Operations team in Chicopee, Massachusetts. As a key member of our team, you will play a vital role in supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This position involves inbound and outbound customer service interactions and follow-up, with minimal management. You will work closely with our Deals and Production administrators to support print focus dispatch and routing plan changes.
Key Responsibilities:
* Handle account creation and management for various print offices
- Direct record supply management and billing section support
- Handle Inbound and Outbound customer interactions through email and telephone
- Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries
- Work with Deals and Production administrators to support print focus dispatch and routing plans changes
- Assist with all aspects of customer invoice process, requiring intense attention to detail and the ability to meet inflexible time targets
- Foster a working understanding of the Lattice Single Duplicate Framework and other course and business frameworks
Requirements:
* Years of general office and earlier customer service experience
- Solid written and verbal communication skills with attention to detail
- MS Word proficiency and experience with Excel (ability to maintain complex accounting sheets)
- Ability to handle multiple tasks and prioritize a fluctuating daily responsibility
- Willingness to work 9:00 to 5:00 pm and adaptability to ensure inclusion
What We Offer:
* Comprehensive Medical, Dental, and Vision Protection Plans
- Paid Time Off
- Retirement Plans
- Complete Clinical, Dental, and Vision Protection Plans
- Education Assistance
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Employee Travel Program
- Membership Discounts
- Employee Reference Program
Compensation and Benefits:
arenaflex offers a competitive compensation package, including a base hourly rate of $32.00. We also provide a comprehensive benefits package, including medical, dental, and vision protection plans, paid time off, retirement plans, and education assistance. Our benefits are designed to support the well-being and career growth of our employees.
Why Join arenaflex?
We recognize that attracting the best talent is crucial to our success as a company. As a result, we aim for flexibility in structuring competitive remuneration offers to ensure we can attract the best candidates. Our pay-for-performance approach is a key component of our strategy to engage, retain, and motivate talented individuals to excel in their roles.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job