Experienced Technical Customer Care Specialist II – Inventory Management and Customer Support

At arenaflex, we're dedicated to revolutionizing the automotive industry with innovative solutions and exceptional customer service. As a Technical Customer Care Specialist II, you'll play a vital role in delivering top-notch support to our internal and external customers, ensuring seamless inventory management and data quality on our platforms, including Autotrader.com and other Cox Automotive sites. If you're passionate about providing proactive, knowledgeable, and results-oriented service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative automotive solutions, empowering dealers, sales teams, and customers to achieve their goals. Our commitment to excellence, customer satisfaction, and technological advancements has made us a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and innovation.

Responsibilities

As a Technical Customer Care Specialist II, you'll be responsible for:

• Daily Communication: Engage with fellow staff members, management, sales, vendors, and dealers through strong written and verbal communication skills, ensuring effective collaboration and issue resolution.
• Troubleshooting/Problem Solving: Resolve technical issues with inventory, images, and data load processes, demonstrating effective troubleshooting procedures and achieving first call resolution whenever possible.
• Order Fulfillment: Manage dealer contracts through the inventory process, working with third-party source vendors to set up initial inventory feeds for dealers.
• Back to Sales Process: Review resolved requests, confirm valid resolutions, and troubleshoot until a valid resolution is received.
• Multi-tasking: Utilize multiple systems (Homenet, Dataload, Salesforce, etc.) to complete multiple tasks efficiently and effectively.
• Reporting: Distribute necessary reports to dealers, sales, or other internal clients as required.
• Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
• Product Knowledge: Maintain a strong understanding of Cox Automotive's products and data load processes, as well as Dealer Management Systems (ADP, Reynolds, etc.).
• Change Management: Demonstrate flexibility in adjusting to changing duties and responsibilities as the department and company evolve.
• Decision Making: Take action in solving problems, exhibiting judgment and realistic understanding of issues, and using troubleshooting processes to arrive at effective decisions.
• Project SME: Work as a Subject Matter Expert (SME) on special projects as needed.
• Additional Responsibilities: Adjust to changing/additional duties and responsibilities as the department and company change, and perform additional administrative duties, such as special projects and tasks, to assist the department and company in meeting their objectives.

Required Qualifications

* Residency: Must reside within the Central or Eastern Time Zone.

• Education: High School Diploma/GED and 3 years of experience in a related field. Alternative combinations, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field, are also acceptable.
• Technical Skills: Proficiency in MS Outlook, Word, Excel, and PowerPoint.
• Interpersonal Skills: Strong orientation to customer service, exceptional interpersonal skills, and excellent verbal and written communication skills.
• Technical Aptitude: Demonstrated technical aptitude with troubleshooting experience.
• Adaptability: Ability to learn quickly, retain knowledge, and adapt in a changing environment.
• Teamwork: Ability to work in a team-based environment as well as independently.
• Flexibility: Willingness to accommodate flexible hours with rotating Saturdays and overtime, as needed.

Preferred Qualifications

* Technical Experience: Experience with UNIX, SQL, and FTP.

• Database Support: Experience with database support.
• Industry Knowledge: Knowledge of the automotive industry.
• Help Desk Experience: Prefer work experience in a Technical Help Desk and/or Sales Support environment.
• Language Skills: Bi-lingual skills are a plus.

What We Offer

As a Technical Customer Care Specialist II at arenaflex, you'll enjoy:

• A dynamic and collaborative work environment that fosters growth and learning.
• Opportunities for career advancement and professional development.
• Competitive compensation and benefits package.
• Flexible work arrangements, including rotating Saturdays and overtime.
• Recognition and rewards for outstanding performance and contributions.
• Access to cutting-edge technology and innovative solutions.
• Collaborative and supportive team environment.

How to Apply

If you're passionate about delivering exceptional customer service and technical support, we want to hear from you! Apply now to join our team as a Technical Customer Care Specialist II and be part of arenaflex's mission to revolutionize the automotive industry. Apply Job! Apply for this job