Experienced Part-Time Customer Service Representative – Remote Opportunity, 20-25 Hours per Week

At arenaflex, our purpose is to help protect the world where we live, work, and play. As a leading provider of pest management services, we are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our Customer Contact Center is a hub of activity, with dedicated teams handling inbound and outbound sales, web sales, lost lead sales, customer service, and termite billing/claims. We are seeking an experienced and customer-focused Part-Time Customer Service Representative to join our team and help us achieve our mission.

The Successful Customer Service Representative will:

* Manage and resolve customer inquiries by using available resources to research required information

• Update job knowledge by studying changes as released by the field and participate in educational opportunities
• Accurately process payments and answer billing inquiries
• Influence customers to recognize the value in remaining or becoming an arenaflex customer and offer solutions that meet their current needs
• Develop and maintain positive business relationships with customers
• Handle customer information responsibly and ensure customer privacy as per FCC regulations

We Offer:

* A variety of schedules (schedules may include nights and/or weekends) with a part-time commitment of 20-25 hours per week

• A comprehensive two-week quality training program that equips you with the skills and knowledge to be successful
• Ongoing training to grow professionally and stay up-to-date with industry developments
• Competitive pay and incentives, including a base rate of $14/hour plus 3% sales commission
• A 401(k) plan with company match and an employee stock purchase plan
• The opportunity to work from home and enjoy a flexible schedule

About arenaflex:

* Founded in 1901, arenaflex is a national residential and business service provider with a reputation for delivering the most accurate, comprehensive, and efficient pest management services

• As the industry leader, we value PEOPLE, PROGRESS, and PROFESSIONALISM and strive to create a high-energy, fun, and collaborative work environment
• We are a recession-resistant business with sustained profitable growth and strong management, providing a stable and secure career path for our employees
• arenaflex is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Requirements:

* Ability to pass a drug screen and background check

• Must pass a pre-employment skill set assessment
• High School/GED or better
• 1-2 years of experience in a service-based, remodeling, or construction industry sales role
• 1-2 years of sales experience, including direct sales/phone sales in or out of a call center environment

Preferred Qualifications:

* 1-2 years of experience in a customer-facing role, with a focus on building relationships and delivering exceptional customer experiences

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work independently and as part of a team, with a focus on collaboration and mutual support
• Experience with CRM software and other customer relationship management tools

Essential Skills and Competencies:

* Business Development: ability to identify and pursue new business opportunities and build relationships with customers

• Dependability: ability to meet deadlines, prioritize tasks, and maintain a high level of productivity
• Oral Communication: ability to communicate effectively with customers, colleagues, and management, both verbally and in writing
• Scheduling: ability to manage multiple priorities and deadlines, with a focus on meeting customer needs and expectations
• Multitasking: ability to handle multiple tasks and responsibilities simultaneously, with a focus on efficiency and productivity
• Customer Focus: ability to prioritize customer needs and expectations, with a focus on delivering exceptional customer experiences
• Computer: ability to use CRM software and other customer relationship management tools, with a focus on efficiency and productivity

Behaviors and Motivations:

* Innovative: ability to introduce new ideas and demonstrate original thinking, with a focus on improving processes and delivering exceptional customer experiences

• Enthusiastic: ability to show intense and eager enjoyment and interest in customer interactions and business development opportunities
• Detail Oriented: ability to carry out tasks with all necessary details, with a focus on accuracy and quality
• Dedicated: ability to devote time and energy to customer interactions and business development opportunities, with a focus on building long-lasting relationships
• Ability to Make an Impact: ability to contribute to the success of a project or the organization, with a focus on delivering exceptional customer experiences and building long-lasting relationships
• Work-Life Balance: ability to balance work and personal responsibilities, with a focus on maintaining a healthy and productive work-life balance
• Self-Starter: ability to work independently and take initiative, with a focus on delivering exceptional customer experiences and building long-lasting relationships
• Financial: ability to be motivated by monetary reimbursement, with a focus on delivering exceptional customer experiences and building long-lasting relationships

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job